💧 We're the largest water-only supplier in the UK 💧 Here daily from 8am-6pm to help with water supply queries & Monday-Friday from 9am-5pm for account queries
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Joined August 2012
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We've announced a Temporary Use Ban (hosepipe ban).
Find out all details, including the full list of restrictions, exemptions and FAQs: affinitywater.co.uk/hosepipe…
Struggling to pay your water bill? You're not alone, and support is available.
From payment plans to reduced tariffs, there are options that could help you manage your bills.
Find out what support is available: affinitywater.co.uk/struggli…
You may be able to get help with your water bill through our WaterSure tariff.
If you're on a water meter, receive certain benefits and meet the household criteria, your water charges could be capped.
Check if you're eligible: affinitywater.co.uk/watersur…
Worried about the cost of your water bill? Support could be available.
Our LIFT tariff helps eligible customers on a low income pay a reduced fixed amount for their clean water each year.
Check if you qualify: affinitywater.co.uk/lift
Struggling to keep up with your water bill due to exceptional circumstances?
We may be able to help clear some or all of your water bill arrears.
Find out about our support and check if you’re eligible: affinitywater.co.uk/billing/…
WaterSure is designed to protect households with higher essential water use.
👉 See if you qualify: affinitywater.co.uk/billing/…
🚧 We're upgrading water mains in Walden Road, Radwinter (CB10), and surrounding areas to help secure reliable water supplies for years to come.
Works will continue until May 2027, with road closures and traffic signals.
We've been working with @Essex_CC to minimise disruption.
📍Planned works:
11 Nov - 19 Mar: Walden Road (road closure)
11 - 24 Jan: Maple Lane (temporary signals)
20 Mar - 13 May: Princes Well, Roman Road, Church Hill and Stocking Green (temporary signals)
Access will be maintained wherever possible.
ℹ️affinitywater.co.uk/alerts/s…
Flexible payments can help reduce stress. Choose weekly, fortnightly or monthly options to stay in control of your water bill.
👉 affinitywater.co.uk/billing/…
If your circumstances have changed and payments feel harder to manage, support is available. Find out how we can help.
👉 affinitywater.co.uk/billing/…
If you've missed payments or are struggling with arrears, there's support available. We can help you take control.
👉 affinitywater.co.uk/billing/…
You can register for our free PSR if you or someone in your household needs extra support managing their water account.
👉 affinitywater.co.uk/priority…
If you’ve missed payments or are struggling with arrears, there’s support available. We can help you take control.
👉 affinitywater.co.uk/billing/…
Worried about water bill debt? Let’s talk.
Our team can help you find the right solution and move forward with confidence.
Find out more:
👉 bit.ly/4koDpcV
Finding it hard to manage water bills this autumn?
Our low-income fixed tariff provides much-needed relief for households.
💡 Take the first step towards more manageable bills: bit.ly/41sRsrF
If someone in your home needs extra support, our Priority Services Register can provide tailored help such as alternative formats, password protection and priority in emergencies.
👉 bit.ly/Priority-Services
If your circumstances have changed and payments feel harder to manage, support is available. Find out how we can help.
👉 affinitywater.co.uk/struggli…
Help with water bills is closer than you think. From flexible plans to additional support schemes, explore your options today.
👉 affinitywater.co.uk/lift
Help with water bills is closer than you think. From flexible plans to additional support schemes, explore your options today.
👉 affinitywater.co.uk/lift
We’re aware customers in #Ascot may be experiencing low pressure/no water due to burst mains on Rise Road and surrounding roads.
Park Drive is closed and traffic management is in place. Please use water wisely while we carry out repairs.
Updates: affinitywater.co.uk/alerts?i…
#SL5
Flexible payments can help reduce stress. Choose weekly, fortnightly or monthly options to stay in control of your water bill.
👉 affinitywater.co.uk/billing/…