Author SYSTEMology, Host of the Business Systems Simplified Podcast & Lover of Standard Operating Procedures (SOPs). More here: https://teapaw.org/t.co/chlgJxzCSW
Melbourne, Australia
Joined April 2008
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davidjenyns retweeted
Non-obvious traits of the best people I’ve ever worked with:
1) Short-term impatient, long-term patient
2) Don’t gossip
3) Impeccable with their word
4) Push me to think bigger
5) Manage their emotions extremely well
6) Deep sense of self-belief
7) Default to optimism
8) Balance earned confidence with deep humility
9) Play very intentional games & use their unique cheat codes to win
10) Bias to radical candor over ruinous empathy
11) Always managing health paranoia & OCD
12) Take "going down the rabbit hole" to the extreme
davidjenyns retweeted
A mindset shift that really changed my life:
Walk into every single interaction with the goal of adding as much value as humanly possible.
Don't think about charging money, withholding info, etc. Prove you know your stuff.
Help in a massive way. Gain trust. Profit later.
On Wednesday Telstra had a MessageBank glitch. People's phones filled up with missed call alerts, some for calls from days earlier and some for calls that never happened.
Telstra fixed it and apologised.
It got me thinking about the missed calls in a lot of small businesses that never show up at all. The enquiry that went to voicemail while you were on a job. The quote request sitting in someone's inbox while they're on leave.
Nobody gets an alert for those. The customer just goes somewhere else.
What happens to a new enquiry in your business when the person who normally handles it isn't there?
"I don't want to be a robot."
It's the objection I hear most when a team gets a new process.
I used to think it was fair. Turns out I had it backwards.
The process isn't for the moments that need judgment. It's for the 90% that don't.
Clear those out and you don't shrink the job. You hand back the headspace for the part only a person can do.
Systems don't make people robots. They clear the robot work out of the way so people can think.
Where's a missing system eating your best person's judgment right now?
davidjenyns retweeted
I've seen it constantly: you started your business for the wrong reason—to get rid of your boss.
By firing them, you didn't build an enterprise; you just created a job.
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A restaurant owner wrote to Slate's work advice column this week.
A man asked them to hide his marriage proposal in his girlfriend's fortune cookie. In the middle of the dinner rush, the cookie went to the wrong table. A different woman opened it and said yes.
The owner's husband wants to fire the server.
But getting that one cookie to the right table was left to a single server during the rush, with no second check.
When something goes wrong in your business, do you look at the person first or the process?
A pie shop owner in England went on breakfast TV last week. Between wages and suppliers, his costs are going up close to £4,000 a week. He worked out that's 20,000 to 30,000 extra pies just to stand still.
I'm not weighing in on UK politics.
But it got me thinking about the costs that never make it onto a budget. The time your team spends asking where things are. The job that gets done twice because nobody wrote down how it's done.
You're paying for those every week too.
Which job in your business gets redone most often?
Every business owner thinks they're the one holding the business together.
That's exactly the problem.
The most important thing I've learned building SYSTEMology: you need a Systems Champion, and it isn't you.
davidjenyns retweeted
"The banks are doing 60-second approvals. If we don't speed up to keep up, we're going to fall behind as brokers."
Hany Hanna has settled $2B in loans. He maps the full broker flow with Dave, inquiry to settlement 👇 hubs.ly/Q04C-j0V0
AI will let you automate almost anything.
That's exactly why so many business owners get it wrong.
More tools isn't the win. Knowing where to stop is.
A tradie told me he wasn't worried about AI.
"When are they going to build a robot that puts the scaffolding up at my house?"
Fair question. Wrong question.
Nobody is coming for the scaffolding. They're coming for everything wrapped around it. The lead that arrives at 7pm. The follow up. The CRM entry. The quote. The chase. The invoice. The hiring.
That's most of your week. And none of it needs a robot.
The trade is safe. The business around the trade is being rebuilt right now.
Most owners treat selling as something that happens one day, far off.
Every day you don't sell, you're choosing to buy the business again. At today's price, with today's energy.
Every day that you're not selling, you're effectively the buyer of the business.
Would you buy yours again today, exactly as it runs now?
davidjenyns retweeted
Everyone “had that idea.” Almost nobody did the 10,000 hours of boring work to build it.
Skydance just told staff they'll be back in the office five days a week. The reason they gave was that the best ideas come from people in the same room.
My team is spread across Australia and the Philippines, so nobody can lean over a desk and ask me how something's done.
That's pushed us to write down how each job gets done. When someone's stuck, that's where they look first, not my inbox.
If your team couldn't tap you on the shoulder for a week, where would they look?
