DocsBot

Inspect related customer questions in Data Explorer before deciding what to change. Save useful cases in Evals to test your update. Data Explorer: Business and above. Announcement in the reply ↓

Use Data Explorer to inspect weak answers and training content. Save the questions in Evals, make a change, then compare completed tests. Check the fix and the answers that worked before. Swipe through the loop. Announcement in the reply ↓

Help callers with routine questions, collect useful details, and transfer them to your team when configured. DocsBot Voice uses your existing bot knowledge. Announcement in the reply ↓

Answer routine calls, collect useful details, and transfer callers when configured. Let website visitors speak or type in the same conversation. Review transcripts to find answers that need work. Swipe through the Voice use cases. Announcement in the reply ↓

Ask Operator: “Help me review this bot’s sources before making changes.” Get help investigating the sources and deciding what to update. Announcement in the reply ↓

Get help reviewing a bot’s sources, answer Operator’s follow-up questions, and review proposed changes. Your decisions stay visible when you return. Swipe through an example to try. Announcement in the reply ↓

Show a comparison table or collect details with a form. Use a configured Skill for the next action, then import an independent copy into another bot and adapt it. Swipe through Dynamic UI + reusable Skills.

Reuse a workflow you’ve already built. Import a Skill from an accessible bot, adapt it, and test before enabling. Each copy is independent. Standard and above. Guide in the reply ↓

Let customers show a problem with photos or voice notes where supported. Separately, send captured lead details and conversation context to your CRM for follow-up. Swipe through the use cases.

Help customers from your Facebook Page without sending them to your website. Connect Messenger to DocsBot using your existing bot knowledge. Guide in the reply ↓