The AI-powered, unified service operations platform for agile enterprises. NASDAQ: FRSH.
San Mateo, CA
Joined May 2017
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When technology gets in the way of work, employees feel it immediately. IT teams need service management that helps them respond, improve, and make AI useful in the flow of work.
That’s the problem we’re building Freshservice to solve. And today, we’re proud to share that Freshworks was named a Leader in the @IDC MarketScape: Worldwide AI-Enabled IT Service Management Software 2026 Vendor Assessment.¹
This moment belongs to the customers who push us to keep improving and the teams across Freshworks who turn that feedback into better service experiences.
Explore the excerpt: freshworks.com/freshservice/…
¹ Source: IDC MarketScape, Worldwide AI-Enabled IT Service Management Software 2026 Vendor Assessment, #US54115226, September 2026.
When AI budgets sit outside IT, CIOs are often still responsible for making the technology work. Freshworks CIO Ashwin Ballal tells @TechTargetNews where he sees the CIO and the CFO each fitting in: techtarget.com/news/AI-spend…
The role of the CIO has changed, and the tools behind it need to keep up. Join our What's New in Freshservice webinar on November 12 for real-world examples from peers cutting friction in IT and practical strategies for your team.
Register here: freshworks.com/events/whats-…
Scaling to $1B ARR takes more than deciding what to build. It means knowing what to stop doing.
Freshworks CEO Dennis Woodside spoke with @FortuneMagazine about strategic focus, AI, and the decisions shaping our next chapter. Read more here: fortune.com/2026/11/03/fresh…
What changes when IT service management gets simpler? Freshservice customers say routine work gets automated and their people save time every day. Here's what it looks like when IT works the way it should. 🤝
When the service desk works as it should, IT gets to focus on what matters. Chris Kairinos rebuilt @AE_GlobalMedia service desk on Freshservice, taking basic requests from about 17 hours to minutes. Read the @ComputerWeekly interview here: computerweekly.com/news/3666…
Coordinated action across the enterprise takes shape when IT leads. See what's next for AI-powered ServiceOps with What's New in Freshservice on Nov 12.
Register here: freshworks.com/events/whats-…
Somewhere right now, an AI pilot is stalling, and the AI isn't the reason why. Former Lululemon and REI CIO Julie Averill says the fix is a different kind of CIO. She calls it the "chief impact officer."
Read the full conversation on The Works: freshworks.com/theworks/ai-a…
Accidents don’t wait for business hours. For FCLG’s customers, next steps used to. Now Freshdesk Omni’s Email AI Agent replies to after-hours emails right away with the claims team’s contact info and how to get the vehicle repaired, so FCLG’s agents can focus on the cases that need a person.
See how: freshworks.com/customers/sto…
Outages are expensive, and the longer it takes to find the cause, the more they cost.
That’s why Freshworks has acquired @RobustaDev. It starts investigating the moment something breaks, so your team gets to the root cause faster. And as it comes together with Freshservice, every incident it investigates helps prevent the next one.
Learn more: freshworks.com/theworks/comp…
The Refresh Roadshow kicked off in Chicago last week. Thank you to the IT directors, infrastructure and operations leaders, and CIOs who joined us aboard the Odyssey on the Chicago River to talk about moving from AI experimentation to measurable impact in service operations.
Next stop: Atlanta 🍑
Agents or employees: which number should be bigger?
Our CTO, Murali Swaminathan, has a clear answer: “Ideally, the number of AI agents should be more than the number of employees.” His point isn’t headcount. It’s that everyone gets a digital AI worker, or more than one, doing work alongside them.
Watch the full conversation: youtu.be/QSMDyB2jZpA?si=Daz7…
Earlier this year, fears that AI would replace the software businesses run on sent SaaS stocks into a sell-off. Our CEO @dmwoodside explains why that read was wrong in @ForbesIndia’s recent cover story.
He believes that AI and software have to work together, because some workflows need to behave the same way every time. He also shares how 7,000+ customers are already paying for Freshworks’ AI products, and why pricing certainty matters when budgets have to be planned a year out.
Read the full conversation 👇
forbesindia.com/article/lead…
Fast-growth experience and big-company rigor both have a place on a growing team. Our CEO, @dmwoodside explains why he looks for both and how he builds the team around him in this @eostudi0 feature. Watch the full interview: eomag.io/article/freshworks-…
What does a CFO actually want from IT? Less admin, more impact. Freshworks CFO & COO Tyler Sloat explains how governance, ROI discipline, and smart AI investment free IT leaders to spend more time driving the business forward. Read more: bit.ly/4Bm6u20
What does IT look like when it stops managing the stack and starts leading transformation?
Daniel Brown, Senior Director of IT Support Services at Gordon Rees Scully Mansukhani, LLP, joins analyst Isaac Sacolick and Freshworks' Ravi Tharisayi to talk about what it takes to move from AI experiments to results in service operations.
Thursday, October 22. RSVP here: freshworks.com/events/itsm-n…
With our Model Context Protocol, you don't have to leave your workflow to file a service request. Just ask Claude. It finds the right catalog item, checks the details, and files the request — no form required.
Learn more: freshworks.com/freshservice/…
Freshservice ITAM brings new flexibility plus rich CMDB + asset management to companies building their IT estate. Our October update also brings deeper infrastructure visibility and new ways to activate Freddy AI across service delivery.
Learn more: freshworks.com/theworks/comp…
