SVP Experience for @geniant // former @projekt202 @travelocity @gamestop @sabretn // Passionate about product design, technology, gaming, photography & travel.
Euless, TX
Joined December 2006
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Jeremy Johnson retweeted
Today, geniant unveiled their new experience consulting company, focusing on creating exceptional experiences for customers and employees. Read the full press release here: geniant.com/insights/geniant…
I would absolutely describe my work style as “alternating between deep work and bursts of interaction” — glad we’re starting to design work to align with different styles! – at Euless, TX
You don't need people in the office every day.
The evidence is clear: hybrid work boosts productivity, creativity, well-being, & retention.
Great collaborations don't involve constant contact. They alternate between deep work and bursts of interaction.
tedtalks.social/WLAdam
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Failure is likely to happen in product development, so why not push back with customer insights? link.medium.com/UGMc4WV2Qlb
Trying to buy an Apple iPhone on an Apple iPhone, with the Apple App, with an Apple Credit card... Didn't work. Technology is hard. macrumors.com/2021/09/17/iph…
![Some Customers Have Experienced Issues Pre-Ordering the iPhone 13 With an Apple Card [Updated]](https://pbs.twimg.com/card_img/2120389852688785408/tGGnLYKq?format=jpg&name=800x419)
❤️ this content design guide from @Intuit — especially the "Abolish racist language" section 🙌 contentdesign.intuit.com/acc…
Great visualization from @nytimes – do you live in a political bubble? nytimes.com/interactive/2021…
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Companies are always looking for places to reduce costs, but is this a case where employees and businesses align? Cost savings + same or higher productivity? latimes.com/business/technol…
Great post by the @ynab team, couldn't agree more with all 5 points! youneedabudget.com/5-things-…
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"The difference between a product and feature team is essentially about empowerment. The difference between giving a team a problem to solve, versus giving them features to build." — Teams need the space to iterate and innovate 👏 svpg.com/product-vs-project-…
I've been playing around with the M1 in a MacBook Air, it's impressive... I love a disrupted market. extremetech.com/computing/32…
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While I see the value of NFTs, and I LOVE Basquiat, not sure I'm ok with destroying the original... I'm I old school? 😬 highsnobiety.com/p/basquiat-…
"Real insights come from seeing the world through someone else’s eyes. You will only ever get that by truly engaging with customers and listening to their stories."
hbr.org/2021/03/data-is-grea…
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"At the early stages of the customer discovery process, immersive in-person interviews — often hanging out with people for hours at a time to “walk in their shoes” — help form an organic understanding of the problem from the user’s eyes." builtin.com/design/design-th…
"Total successful digital transformation isn’t just about the technology. It’s about people. So by digitally transforming your business, you’re aiming to digitize every single touchpoint of the user experience." thenextweb.com/growth-quarte…
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Jeremy Johnson retweeted
Usability does not automatically increase adoption buff.ly/2FN4E34 (by @jeremyjohnson)
3 questions every business should be asking:
What about my customers has changed in the past years, and what can I learn from it?
What am I not currently offering that would interest my customers?
How can I improve CX? How can I make things easier?
inc.com/justin-bariso/starbu…
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"High performing product management organizations have a thorough, well-followed program to ensure that product managers understand customer needs." 🙌
mindtheproduct.com/what-worl…
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"We all preach it, but yet so few companies actually practice a balance between Qualitative vs. Quantitative research." — great overview of a well-balanced user research approach!! ⚖️ uxplanet.org/what-a-well-bal…
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How Tesla became the most valuable car company in the world (Hint. It's the experience) 🚗
medium.com/@jeremyjohnson/ho…
Even with social distancing, you shouldn't stop gaining customer or employee insights — teams can swiftly move to virtual methods to continue or even accelerate work! 💡#userresearch #productstrategy #UserExperience
medium.com/@jeremyjohnson/ga…