ALT Image from NEJM Catalyst Innovations in Care Delivery featuring an the headline "Adherence to the Age-Friendly Care 4Ms Framework and Association with Reduced Acute Care Utilization." An illustration below the headline includes a health care professional assisting an older adult in a wheelchair, surrounded by the words "What Matters Most," "Medication," "Mentation," and "Mobility."

ALT A quote on a light blue and purple gradient background: "Mayo Clinic’s experience suggests that the warmth and competence model can provide frontline care teams with a shared language for identifying opportunities to strengthen patient experiences across clinical, operational, and environmental domains." by Kane et al. in an article titled "Warmth, Competence, Hope and Belonging at Mayo Clinic," published in NEJM Catalyst. The text is displayed against a blue and purple gradient background.

ALT The image contains a quote on a yellow background. The quote reads: “Rather than positioning equity as a parallel program, the goal was to build frontline capability and governance structures that would enable teams to systematically identify, prioritize, and respond to populations experiencing inequities through locally led health equity committees supported by an institution-wide equity team.” The quote is attributed to S. Nariño et al. Below the quote, the article title is "Operationalizing Health Equity in Public Emergency and Primary Care in Urban Brazil." The NEJM Catalyst logo with the text "Innovations in Care Delivery" is at the bottom.