We hold the City of Toronto accountable to the people it serves. If you feel you’ve been treated unfairly by the City of Toronto, talk to us.
Tkaronto
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“Without independent oversight and appropriate resources, governments risk reducing their right-to-housing commitments to aspirational principles…”
Read more in our Housing Unit's submission to the UN Special Rapporteur on the right to adequate housing: ombudsmantoronto.ca/news/our…
ALT Person stands on a balcony outside of their apartment, looking down at the street. A balcony below shows a Canadian flag hanging off the banister.
We’re recruiting for the role of Manager, Business Services. In this role, you will lead all business, administrative and operational functions that enable Ombudsman Toronto to effectively deliver on its mandate.
Learn more and apply by October 30, 2026: jobs.toronto.ca/jobsatcity/j…
Thank you to @SCLSClinic for hosting us at your AGM! It was great to connect with community partners, discuss equity issues affecting communities across Toronto and learn more about the work being done to support Scarborough residents.
ALT Scarborough Community Legal Services clinic executive director addresses crowd from a podium.
TCHC has implemented all 14 of our recommendations to strengthen its tenant human rights complaints process. Tenants now have clearer steps to raise concerns, trained staff to respond and a fairer, more consistent process.
Learn what's changed: ombudsmantoronto.ca/news/tch…
Toronto Hydro has implemented all 13 recommendations from our 2024 investigation. Customers who own infrastructure, like an underground electrical vault, will now be told about it and what it means for them.
Learn what's changed: ombudsmantoronto.ca/news/tor…
Happy #OmbudsDay! Join us in celebrating the work of those who shine a light on unfairness and strengthen accountability in government.
Learn more about the vision, mission and values that guide our work: ombudsmantoronto.ca/who-we-a…
As an office of last resort, we usually get involved only after someone has brought their concerns to the City and received a final response. If we find the City acted unfairly, we make clear recommendations to address the issue and improve services.
At Ombudsman Toronto, we serve as an independent voice for fairness, equity and accountability at the City of Toronto. We listen to people with empathy and curiosity and recommend practical improvements that help make City services fairer for all.
When people have confidence that public services are fair and accountable, trust in government grows. Ombuds offices play an important role by providing an independent perspective when people have concerns about fairness.
Today, on the National Day for Truth and Reconciliation, we remember the children who never came home, honour Survivors and their families and communities, and reflect on what truth and reconciliation require of public institutions. Our statement: ombudsmantoronto.ca/news/mes…
ALT Orange Every Child Matter flag blowing in the wind.
We know there is more work to do. We are continuing to learn alongside an Indigenous facilitator as we co-create an approach to engaging with Indigenous Peoples that respects Indigenous sovereignty, self-determination and self-governance.
Thank you to @torontolibrary’s Albert Campbell branch for a great Coffee and Conservation session today. We appreciated the questions and engaging dialogue about improving City of Toronto services.
ALT Ombudsman Toronto staff hosts Coffee and Conversations session at the Albert Campbell library branch.
At Ombudsman Toronto, we're an office of last resort.
We get involved after the City has had a fair opportunity to resolve an issue.
Still dissatisfied after the City's final decision? Bring your complaint to us.
Learn more: ombudsmantoronto.ca/how-to-m…
ALT Person using their smartphone to submit an online complaint to Ombudsman Toronto
When a shelter client with mobility accommodation needs faced delays in accessing shelter services, we helped escalate their case for review. Learn how our intervention helped ensure the City addressed their accommodation needs appropriately: ombudsmantoronto.ca/case-sto…
ALT Person using a walker standing in front of a yellow wall.
Our office reviews complaints about all City of Toronto divisions and most of its agencies, corporations and adjudicative boards.
If you have a complaint, we encourage you to first review the services within our scope at ombudsmantoronto.ca/who-we-o….
Questions? We're here to help.
Our office reviews complaints about all City of Toronto divisions and most of its agencies, corporations and adjudicative boards.
If you have a complaint, we encourage you to first review the services within our scope at ombudsmantoronto.ca/who-we-o….
Questions? We're here to help.
