Silverback

As of 1 May 2019, Silverback is no longer available to download and purchase. We will continue providing support to Silverback customers for 6 months after that date, and release critical updates if necessary. Please read on - silverbackapp.com/

New release! We’re pleased to announce version 3.1.8 has been released for everyone. It includes a fix for customers experiencing PIP (picture in picture) problems with new MBP models. Happy researching!

Bug fix update! We have a Beta release for customers experiencing PIP (picture in picture) problems with new MBP models. FYI: You can enable Beta releases from the bottom of the Preferences dialogue and selecting ‘Check for updates…’ from the top menu bar.

For those customers with new MacBook Pro models who are experiencing PIP (picture in picture) issues on session playback. We are aware of the issue and should have a beta fix out shortly. Thanks for your patience. Please get in touch via [email protected] for more info.

Our support email is back! Sorry for the delay and any inconvenience caused. Please get in touch if you need assistance.

We really enjoyed this @intercom post, taken from their #jtbd book, about the productive layers of conversation and why taking your time during interviews can unearth more meaningful insights. blog.intercom.com/asking-why… #ux #design #research

Usability Heuristics for Bots - A great read by @thekevinscott on applying Jakob Nielsen’s usability heuristics to chatbot design. Includes a handful of examples too. chatbotsmagazine.com/usabili… 🤖 💬

We love this post by @kieronkirkland on getting the most out of your user researcher. Points 8 and 9 resonate with us the most! 💯 userresearch.blog.gov.uk/201…

We are currently experiencing problems with our support email [email protected]. If you need to get in touch please email [email protected] for the time being or tweet, follow and DM us for support. Apologies for the inconvenience.

We think @ben_ralph has some interesting ideas on how research can co-exist within agile teams with foundational and directional research. medium.muz.li/how-to-stop-ux…

Looking for a little research themed stocking filler this year? We recommend this little book by @robfitz The Mom Test - momtestbook.com/#TheBook

We’re happy to spot @leisa’s reading list no.21 in our inbox tinyletter.com/leisa/letters…. Sign up here for your weekly fix of research goodies tinyletter.com/leisa 🦍

An excellent introduction to #jtbd by @clearleft’s head of research Steph Troeth aka @sniffles - 24ways.org/2017/jobs-to-be-d… 👏

Thanks Joel! Glad to hear Silverback has a place in your UX research toolbox. 🦍 teapaw.org/JalphaK/status/9366713…

If you’re looking for information on building your own user testing lab, look no further than this guide by @bernardtyers ei8fdb.github.io/Build-Low-C… 👏

For those customers experiencing problems when connected to an external display, we have good news… the bug has been squished in ver. 3.1.7!

The latest update for Silverback is now live! We’ve also got an update for beta testers too. Something for everyone. #HappyResearching