✅ Update: Gem Purchases Issue Resolved
All impacted Managers have either received their missing Gems or have been refunded.
Thank you for your patience and understanding! 🙏
⚠️ Gems Purchases Issue
We're aware that some Managers are experiencing issues with Gem purchases not appearing in their accounts.
We will investigate this issue
We'll keep you updated. Thank you for your patience and understanding! 🙏
🚨 Rayo Vallecano vs Athletic Club: Match Suspended
The match was suspended after 25 minutes (0-0).
⚽ Players keep the scores they had when the match was suspended
✅ Managers who reached their target with players from this match have already had their Steps validated
For other active lineups featuring players from this match, if the target is reached, the Step will be validated shortly after the lineup's last match ends
⏳ Scores will become final on October 11 at 8 AM CET. Steps that have not reached their target will fail.
🔵 Instant Buy Super Rare not working for Double Up
We are aware of an issue affecting Super Rare Instant Buy purchases only as part of our Double-Up promotion.
We’re currently working on a fix, and the missing rewards will be automatically backfilled once the issue is resolved.
Thank you for your understanding and patience!
Issue with HyperGlitch Squads
We’re currently experiencing an issue with Squad points. As with yesterday’s issue, this will be corrected so that you can claim the rewards you’re entitled to.
We’ll also investigate the root cause of the issue further to make sure it’s fixed permanently.
Thank you for your patience! 🙏
Issue with HyperGlitch Squad Points
We’re aware of an issue with Squad Points not being counted correctly.
We’re looking into it. Thanks for your patience!
Rewards are here, enjoy! 🎁
teapaw.org/soraresupport/status/2…
We'll have a little delay with the rewards tonight, but it shouldn't be too long.
We'll keep you posted!
The Gems and Market Credits exceptionally granted as a goodwill gesture have now been distributed 💎
teapaw.org/soraresupport/status/2…
As an exceptional gesture: if you had a Levante UD or Athletic Club player in your lineup and didn't pass your step (failed or still open), we'll be crediting your account shortly:
• Arcade, steps 1–4: 10 gems
• Arcade, steps 5–6: 50 gems
• Pro, steps 1–4: $10 market credit
• Pro, steps 5–6: $50 market credit
A thread on Wednesday's Levante UD–Athletic Club postponement:
How it affected some lineups, and what we're doing about it 👇
We’re thinking to implement a new rule to improve your experience on the board in the future. If a match is postponed before kick-off, or suspended after it's started, we would like to give you two options:
• Free cancel: cancel your lineup without losing a life, as long as the match hasn't kicked off or resumed
• Wait: if the match is played, scores count toward your lineup automatically (For Pro specifically: the Wait option only holds until your step's clock deadline)
And if your lineup hits the target with your other players, it passes the step regardless of the postponed match.
⭐️ Star & Icon Collection Missions Update
We’ve heard your feedback: Star & Icon missions will no longer rely on dynamic player tiers. Instead, each league will have a fixed list of top players 🔒
✅ Your current progress won’t go down
➕ More players will now count
📋 Full lists are available directly on each Collection mission page
Read more: sorare.com/blog/football/upd…
🏴 SPFL gesture after postponed games
With several SPFL games postponed this weekend, boosted MD3 was left with only one game, meaning the Step Clock was due to expire for many ongoing Streaks.
🤝 We’re extending the Step Clock for all impacted Streaks through MD4
⚡ We’re also adding MD5 (September 1–4) to the Pro Boost period
Good luck this GW, Managers! 🫡
The Boosted cards were victims of their own success... sold out in 10 seconds 👀
Just kidding 😅
We ran into a small launch issue with these new Special Editions.
We'll be back with a new drop time very soon, so stay tuned! ⚡
This time our servers are putting in the same performance as England after taking the lead
We’re currently investigating the issue and working on a fix.
Thanks for your patience!