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SuccessCOACHING is reinventing the #CustomerSuccess training experience for CS Leaders, Customer Success Managers, and aspiring CSMs.

San Francisco, CA
Joined November 2015
Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)Photo by SuccessHACKER (@success_hacker)
🚨Get your votes in before VOTING CLOSES TODAY AT NOON 🚨 🗳️ We’re down to the wire! Get your last-minute votes in here: successcoa.ch/4A4by9W Don’t hesitate! Once the clock strikes noon, the votes are officially closed for the year--no exceptions!
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🗳️ Who shaped CS in 2026? Help us decide before voting closes tomorrow! Your nominations built the shortlist. Now it’s time to pick the winners of the 2026 CS Thought Leadership Awards. 📅 Voting closes TOMORROW,  SATURDAY, OCT 31 at NOON PT. Vote now so you don’t miss it!
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In AI in Action: Real-World Applications Transforming Customer Success, co-host Andrew Marks asks the panelists to share what they've learned firsthand, because getting measurable and variable results from AI shouldn’t be so challenging.  Link in the comments ⬇️
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Honor influential voices in CS! Vote in the CS Thought Leadership Awards 🏆 Voting is easy: ✅ You don’t have to vote in every category. ✅ You don’t have to mark every nominee. ✅ Want to vote for yourself? Sure! We won’t tell 🤫 Cast votes here:  successcoa.ch/4yQTjDH
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If you have training dollars left, put them toward the skills that show up in renewal & expansion numbers. The CS teams & pros pulling ahead right now are running on real methodology. The CS Foundations Training Program gives you that system, on demand. Link in the comments👇
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⭐️ It’s time! Vote for the CS professionals you believe made an impact this year in the 2026 Customer Success Thought Leadership Awards ⭐️ How to vote: 1️⃣ Open the link in the comments and then scroll to the voter form 2️⃣ Rate any nominees you know from 1 to 5 3️⃣ Hit submit
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Have you voted in the 2026 CS Thought Leadership Awards yet? You can start by: 🔗 Going to this link and scrolling to the voter form: successcoa.ch/4i32gos ✅  Selecting who you think the winners should be and rating their impact on a scale of 1-5 🗳️ Submitting your votes!
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🌟 VOTING FOR THE 2026 CS THOUGHT LEADERSHIP AWARDS IS OFFICIALLY OPEN 🌟  🗳️ Cast your vote here: successcoa.ch/3UaBdOM How to vote: 1️⃣ Open the link and scroll to the voter form 2️⃣ Rate any nominees you know from 1 to 5 3️⃣ Hit submit!
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When you send an AI-assisted renewal narrative, EBR summary, or exec update, are you confident it would hold up if your VP or your customer asked you to walk through it line by line? If you hesitated, the AI Fluency for CS program is built to fix that. Link in the comments 👇
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🗳️ Who shaped Customer Success in 2026? You decide, starting Friday. Your nominations built the shortlist. Now it’s almost time to pick the winners of the 2026 Customer Success Thought Leadership Awards. 📅 Voting opens 10/23. Bookmark the link in the comments so you’re ready.
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In this month’s CS Mastermind, hosts Andrew Marks and Kristi Faltorusso, along with a panel of industry leaders already getting measurable results from AI, will share what they've learned firsthand. 📅 Wed, October 21, 2026 ⏰ 11am PT/ 2pm ET Link in the comments ⬇️
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Grow your skills w/ AI Fluency for CS 🎉 Chances are you're already using AI for your work. But is what you're sending actually holding up under scrutiny? If your AI use has been more gut feel than method, this is the month to change that.  Link in the comments 👇
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In October’s CS Mastermind, hosts Andrew Marks and Kristi Faltorusso, along with a panel of industry leaders already getting measurable results from AI, will share what they've learned firsthand. 📅 October 21, 2026 ⏰11am PT / 2pm ET Link in the comments ⬇️
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