Qualtrics

A CX vision needs a path to execution. Our guide helps leaders assess customer experience capabilities, identify experience gaps and prioritize projects in a roadmap. Build a plan tied to business goals: qualtrics.com/articles/custo… #Qualtrics #CX

Turn static journey maps into living models with our newly launched Experience Loop Diagnostic Service. Designed to connect every interaction to a trusted outcome, this diagnostic gives teams the insight to understand why each moment matters, what it is worth to the business, and how to make every decision smarter. qualtrics.com/platform/ #Qualtrics

The elevator wait might just be healthcare's most underrated clinical tool. Shared daily moments between staff create the social capital that sends patient satisfaction soaring, and our XM platform turns those frontline signals into lasting, high-reliability care habits. Read our XM Institute Executive Director Dr. Thomas Lee’s perspective on the vital role of social capital in healthcare: qualtrics.com/articles/emplo… #Qualtrics #HealthcareInnovation

Big news....X4 is now XM! New name, same great event. And for the first time ever, the Experience Management Summit is in fabulous Las Vegas! Join thousands of your peers for three days of networking, fun, and learning how AI can help you turn insights into trusted outcomes. You don't want to miss it. Mark your calendars: qualtrics.com/xmsummit//?utm… #Qualtrics #XMSummit

By unifying customer feedback on our platform, @ServiceNow gives its teams the real-time insights needed to take seamless action and elevate the customer experience across every moment that matters. Read the full story: qualtrics.com/customers/serv… #Qualtrics

Successful AI adoption depends heavily on workforce trust. Our XM platform helps leaders measure sentiment, gather continuous feedback, and implement transparent usage policies. With our platform, organizations can align AI strategy with employee needs to build lasting confidence. Read our full insights on closing the AI trust gap: qualtrics.com/articles/emplo… #Qualtrics #WorkplaceAI

With an average of over 20,000 products in each of its 1,250+ stores that get 23 million visitors per week, there’s a lot @woolworths needs to know to better serve its customers. That's why it turned to our XM platform and has since grown its research panel 10x. See how the largest retailer in Australia and New Zealand is improving shopper experiences: qualtrics.com/en-au/customer… #Qualtrics

In Nashville, we brought together our #AI innovation and @PressGaney's clinical benchmark data to launch Healthcare XM, a unified platform designed to reshape the human experience in healthcare. By helping health systems predict patient needs and intercept safety risks before they escalate, we’re making it easier for extraordinary care teams to deliver extraordinary care. See how it works: qualtrics.com/news/qualtrics… #Qualtrics

We're excited to announce our NEW event series: Healthcare XM Live! Join us in a city near you as we bring healthcare leaders together to connect with peers and discover how the right technology can turn insights into trusted outcomes that increase safety, boost loyalty, and improve patient experiences. Save your spot: qualtrics.com/healthcare-xm-… #Qualtrics

Banco Macro treats customer experience as a shield to protect trust. Real-time listening across 4M+ clients, immediate alerts on high-priority issues, and CX dashboards in 500+ branches. That's our XM platform in action. qualtrics.com/customers/banc… #Qualtrics

With our #AI, Healthcare XM will escalate a safety concern and trigger the right workflow the moment a risk pattern emerges, no one has to catch it manually first. More from @researchlive: research-live.com/article/ne… #Qualtrics #SafetyAlerts

2.5 million customers, 260 locations, and $1.7 billion in annual revenue. When it set out to fix customer churn, @TruGreen turned to our #AI-powered XM and resolved customer complaints in real-time. See how it boosts customer satisfaction: qualtrics.com/customers/trug… #Qualtrics

AI makes you faster. Experience makes you worth choosing. Join us on October 28 where our experts will discuss why closing the Experience Gap is a responsibility for the entire C-suite, and share how to drive trust and lifetime value. Register now: qualtrics.com/events/experie… #Qualtrics

Getting the perfect bite right isn’t luck, it’s listening. Our platform gives @shakeshack the guest insight they need to understand what keeps customers coming back, turning that understanding into its most successful product launches yet. See how: qualtrics.com/customers/shak… #Qualtrics

Our CEO @Jasonmaynard says the real AI-era advantage isn’t having the most AI, it’s decision velocity: simulating more options and closing the loop between action and outcome faster than anyone else. Watch from @constellationr: constellationr.com/video/qua… #Qualtrics #AI

Everything about your business can be copied. So what’s your competitive advantage? It’s the emotion your customer walks away with when they have an amazing experience. See how our XM platform can help set you apart: qualtrics.com/platform//?utm… #Qualtrics

Capturing authentic customer sentiment requires listening across every channel. @FastCompanyME highlights research from our XM Institute on how collection channels impact consumer feedback and how AI helps bridge the gap. Read more: fastcompanyme.com/impact/the… #Qualtrics #CustomerInsights

At the Zero Harm 24/7 Executive Safety Summit with @PressGaney, we brought together healthcare executives and board chairs around a clear message: experience is the business but safety is the foundation. As our CEO @Jasonmaynard and Chief Safety and Transformation Officer Tejal Gandhi, MD shared, it takes the right people, processes, and technology to drive high reliability and close the Experience Gap in healthcare. We also visited @NASA, where we explored how high reliability principles apply across industries and inform our work toward zero harm. We’re honored to share the commitment to Zero Harm 24/7 with some of our amazing customers, @MethodistHosp, @HonorHealth, and @challiance who also took the stage to share how they’re fostering a culture of safety in their organizations. Learn more about our commitment: pressganey.com/resources/blo… #Qualtrics #ZeroHarm247