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BobPhibbs,RetailDoc

@TheRetailDoctor

Bob Phibbs, the Retail Doctor helping luxury brands + retailers grow sales by 20-40% in 12 months or less | Conductor | Creator of https://teapaw.org/t.co/binld7jPnx

 West Coxsackie, NY
retail.retaildoc.com/twitter/
Joined August 2008
  • Tweets32.2K
  • Following8.6K
  • Followers15.6K
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Photo by BobPhibbs,RetailDoc (@TheRetailDoctor)Photo by BobPhibbs,RetailDoc (@TheRetailDoctor)Photo by BobPhibbs,RetailDoc (@TheRetailDoctor)Photo by BobPhibbs,RetailDoc (@TheRetailDoctor)Photo by BobPhibbs,RetailDoc (@TheRetailDoctor)Photo by BobPhibbs,RetailDoc (@TheRetailDoctor)
Check out the latest article in my newsletter: She Had the Credit Card. Your Staff Said “Send Him In.” linkedin.com/pulse/she-had-c… via @LinkedIn
She Had the Credit Card. Your Staff Said “Send Him In.”

She Had the Credit Card. Your Staff Said “Send Him In.”

NRF forecasts U.S.

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Check out the latest article in my newsletter: AI Gave One Answer. It Wasn’t LEGO linkedin.com/pulse/ai-gave-o… via @LinkedIn
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Check out the latest article in my newsletter: AI Gave One Answer. It Wasn’t LEGO linkedin.com/pulse/ai-gave-o… via @LinkedIn
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Check out the latest article in my newsletter: They Passed the Test. They Still Can't Sell linkedin.com/pulse/passed-te… via @LinkedIn
They Passed the Test. They Still Can't Sell

They Passed the Test. They Still Can't Sell

We began this series in July at 59th and Lexington, on a silent floor where nine associates looked right past me. We went to Canada, where one store did nothing and one president watched the tape.

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Check out the latest article in my newsletter: Will vs. Skill: The “Good Morning” Test linkedin.com/pulse/vs-skill-… via @LinkedIn
Will vs. Skill: The “Good Morning” Test

Will vs. Skill: The “Good Morning” Test

I have been sharing excerpts from my CEO briefing, The Sales Floor Problem. After several weeks of showing you how much money is walking out your front doors, this penultimate issue takes on why the...

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Anticipation Sells: A Bald Eagle Lesson for Retail Teams podbean.com/eas/pb-ntai7-1b6…
Anticipation Sells: A Bald Eagle Lesson for Retail Teams

Anticipation Sells: A Bald Eagle Lesson for Retail Teams

Here's a personal story about spotting a juvenile bald eagle and using it as a metaphor for "anticipation" in retail: how curiosity, expectation, and eagerness can revive staff performance and...

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A Bald Eagle, a New Hire, and a 100% Mystery Shop youtu.be/Z1pYQWqJcpA?si=akuZ… via @YouTube
A Bald Eagle, a New Hire, and a 100% Mystery Shop

A Bald Eagle, a New Hire, and a 100% Mystery Shop

First day of fall, sitting on my front patio in the wind, and a juv...

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Check out the latest article in my newsletter: What Happens When a CEO Watches the Tape linkedin.com/pulse/what-happ… via @LinkedIn
What Happens When a CEO Watches the Tape

What Happens When a CEO Watches the Tape

This is an excerpt from my CEO Briefing, The Sales Floor Problem. This is what happens after a store loses a sale it should have made, and who decides whether it ever gets fixed.

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How to Increase Sales in Any Retail Store youtu.be/olHh_4UF6ow?si=f2M3… via @YouTube
How to Increase Sales in Any Retail Store

How to Increase Sales in Any Retail Store

I got promoted to a mall store.First thing I saw: the ugliest mer...

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Check out the latest article in my newsletter: Asking a question is not rapport. Sharing something in common is. linkedin.com/pulse/asking-qu… via @LinkedIn
Asking a question is not rapport. Sharing something in common is.

Asking a question is not rapport. Sharing something in common is.

Most retail training tells associates to greet a customer - if they even look up at all. Then they might be told to compliment something.

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Check out the latest article in my newsletter: The Number You're Not Tracking linkedin.com/pulse/number-yo… via @LinkedIn
The Number You're Not Tracking

The Number You're Not Tracking

An excerpt from The Sales Floor Problem, my new CEO briefing for retail leaders Let me give you a math problem. Your store does eight million dollars a year.

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Check out the latest article in my newsletter: You Cannot Vest Your Way Out of a Training Problem linkedin.com/pulse/you-canno… via @LinkedIn
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Check out the latest article in my newsletter: He made his managers shop their own store. What they found raised conversion 2 points. linkedin.com/pulse/he-made-h… via @LinkedIn
He made his managers shop their own store. What they found raised conversion 2 points.

He made his managers shop their own store. What they found raised conversion 2 points.

Most managers think they know their own floor. They walk it every day.

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Check out the latest article in my newsletter: Why Do We Say ChatGPT and Not Watson? linkedin.com/pulse/why-do-we… via @LinkedIn
Why Do We Say ChatGPT and Not Watson?

Why Do We Say ChatGPT and Not Watson?

A $400 watch. Nearly 10,000 resale listings.

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Check out the latest article in my newsletter: Your Big Sale Worked! That's the Problem. linkedin.com/pulse/your-big-… via @LinkedIn
Your Big Sale Worked! That's the Problem.

Your Big Sale Worked! That's the Problem.

Years ago I was CMO of a startup coffee chain called It's A Grind - grew it to 135 locations, later featured on Showtime's Weeds. When I arrived, the owner was running two-for-one promotions.

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Check out the latest article in my newsletter: The Question Your Earnings Call Won't Answer linkedin.com/pulse/question-… via @LinkedIn
The Question Your Earnings Call Won't Answer

The Question Your Earnings Call Won't Answer

Imagine buying four brand new Rolls-Royce coupes and handing the keys to someone who has never been behind the wheel. That's your store floor.

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Check out the latest article in my newsletter: Aretha Knew Her Lane. Does Your Brand? linkedin.com/pulse/aretha-kn… via @LinkedIn
Aretha Knew Her Lane. Does Your Brand?

Aretha Knew Her Lane. Does Your Brand?

I was talking to my friend Kevin recently. We got into a conversation about music - specifically, what made the women artists of the 60s and 70s so memorable.

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Check out the latest article in my newsletter: The Two Words Costing You 10% of Every Sale linkedin.com/pulse/two-words… via @LinkedIn
The Two Words Costing You 10% of Every Sale

The Two Words Costing You 10% of Every Sale

Stan didn't ask me "Anything else?" But that is not where the sale started. I had walked into that Carpet One showroom in Long Beach ready to make the safe choice.

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Check out the latest article in my newsletter: The Floor You Think Is Beneath You linkedin.com/pulse/floor-you… via @LinkedIn
The Floor You Think Is Beneath You

The Floor You Think Is Beneath You

When I took a job at The Broadway department store at eighteen, I thought it was temporary. So did everyone who knew me.

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5 Signs They're Ready to Buy Right Now #selling #psychology #tips youtu.be/tnA3OlolmIQ?si=6v8l… via @YouTube
5 Signs They're Ready to Buy Right Now #selling #psychology #tips

5 Signs They're Ready to Buy Right Now #selling #psychology #tips

Ever wonder how to read people and truly understand your customers?...

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