ZECBIT REFUND & SUPPORT UPDATE WHY SOME CASES TAKE LONGER zcash:native is privacy-first. A large part of transaction data can be shielded, so unlike Solana or most EVM chains, we can’t instantly match every payment to a user through a public explorer. Older cases have to be checked individually using the wallet + txid. REFUNDS Most marketplace refunds have already been completed. The remaining older cases are being processed continuously, while new failed marketplace purchases are now refunded automatically within around one hour. We’re also reviewing verified GTD cases and preparing the corresponding airdrops. SECURITY As refunds became more visible, scam attempts increased as well, including fake support pages and fraudulent claims. Because of this, every wallet, transaction and claim now goes through stricter verification before any funds or NFTs are sent. SUPPORT We’ve also seen private support conversations being shared publicly. To protect both users and the team, cases where private correspondence is published may no longer be handled through DMs. We’re still committed to resolving legitimate issues, but private support needs to remain private. CURRENT STATUS Marketplace is running, refunds are moving, community cases are being resolved, and the next major ZecBit update is already in development. We keep improving the infrastructure and moving forward.