HUSBAND | FATHER | ACCREDITED INVESTOR | CURATOR | SALES LEADER | FOUNDER
NYC | MIAMI
Joined June 2014
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AppleCare is supposed to buy peace of mind. Today, it bought my family hours of waiting, a failed repair, a worse loaner we can’t even charge, a trip to Verizon, and another trip back to Apple in 4–5 days.
@AppleSupport, this is broken.
@Apple
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This is what’s hard to accept from one of the world’s most valuable companies:
Every failure in the process creates more work for the customer.
More waiting.
More driving.
More transfers.
More appointments.
More money.
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AppleCare should mean:
“Something went wrong. We’ll make it right.”
It shouldn’t mean:
“Something went wrong, so here’s a list of additional errands for you.”
@AppleSupport — there has to be a better way to handle this.
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Alejandro Martinez retweeted
PayPal's Head of Sales, North America - @EitanSaban - started writing consistently in January of this year.
Extremely rare you get such an accomplished revenue leader to share everything they're building.
Was lucky to meet him in-person when I ran a training for PayPal's team in Chicago last year.
He is the real deal.
Some of his recent posts:
-Building escape velocity through systems
-Optimizing sales when the target number doesn't exist
-Distinguishing AI tools from actual AI businesses
-Pipeline inflation and inflated forecast numbers
-Scaling AI agents as an operating system
-Cutting focus instead of doing more
-New standards for selling in the agentic era
-Operating model
Not sure how this is free or how he has the time.
Highly recommend you follow along.
eitansaban.substack.com/
