Co-author w/ @CharlesHGreen of The Trusted Advisor Fieldbook (Wiley, 2012). Creator, The Get Real Project. Mosaic artist on the side; dance enthusiast.
Washington DC USA
Joined May 2009
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Dear Twitter, it's not you, it's me. There’s no easy way to tell you that I’m breaking up with you. Why, you ask? So that I can better manage the overwhelm and distraction that seems to come with social media these days.
I’m doubling down on real conversations and real connections instead. Maybe it’s a temporary “pause” to see other people (LinkedIn is looking good these days); maybe it’s a forever kind of thing. Time will tell.
In the meantime, I’ll keep writing Weekly Tips (thegetrealproject.com/real-r…). Keep it real while I’m gone!
As an aspiring #trustedadvisor, you generally pick up on your clients' subtle cues, and you know not to ignore them. Or do you? goo.gl/kXkrXS #getreal #communication
You CAN tune into others and adjust your approach without compromising your integrity. dld.bz/fyUaf #getreal
Sometimes the most important reminders are just plain fundamental ones that help us do the basics really well. thegetrealproject.com/2019/0… #getreal
Like static on a radio station, that little internal voice interferes with our ability to tune in. thegetrealproject.com/2008/1… #listening
Do you ever succumb to the self-orientation trap? blogs.richardson.com/2013/08… #salesprocess #sales
Weekly Tip 252: The story of Harold, a client for life thegetrealproject.com/2019/0… #getreal #relationships
Most services professionals tie their value to their expertise. While that makes sense, it'll stop you short if you're aiming to be a trusted advisor. goo.gl/LFWq1C #getreal
The right question at the right time for the right reasons can be a stroke of brilliance that truly helps your client. dld.bz/hbHxW #getreal
Omnicom's Unit7 offers a compelling example. goo.gl/63dGmT #getreal
Want to create a trust-based culture? Get qualitative feedback. Interview clients, talk to vendors, and make it safe for employees to be candid about their experience of the organization. thegetrealproject.com/2019/0… #getreal
This week's challenge: Focus on being empathic in all your interactions. Easier said than done. dld.bz/ehpPY
Key lessons on how NOT to build #trust--as exemplified with a recent banking experience. dld.bz/fUxCb #getreal
Remember that your impatience is a big red flag signaling your own high self-orientation, so do what's needed to manage that. thegetrealproject.com/2019/0… #getreal
If a client is grieving, speak the #truth. Be willing to acknowledge that things are not OK. dld.bz/dGSRv
See the benefit of OOMs but not wanting to have way too many impersonal auto-replies? Here are some ways to turn obstacle into opportunity: dld.bz/hah2n #getreal #communication #relationships