🎯 Rethinking Interactions with Customers 🎯 Automation cases in #callcentres #customerservice #marketing #hr 🎯 A telco platform based on #AI #conversationalai
Tallinn, Estonia
Joined October 2016
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Hi @elonmusk ! Ask @apifonica for a tool to resolve it?
We were looking for meanings in communications at GCCM Middle East 2025 in Muscat, Oman. Ali Deeb and Pavel Tikhonov were our #voice.
#GCCM2025 #telco #communications
@apifonica heroes shared at RIGA COMM 2025 how to properly integrate conversational AI agents and leverage their efficiency in automating customer communication processes. #aicomms #ConversationalAI #aitoolsforbusiness #AIAgents
An excellent solution for those who need to hire fast and at scale:
✅ farms
✅ tourism
✅ retail
At RIGA COMM, Apifonica’s CEO shared real cases of how companies cut hiring time, save costs, and keep candidates engaged using #AI in #HR.
youtu.be/7tc5c9QuYXE
Mass hiring is brutal — but #ArtificialIntelligence in #HR is changing that.
✅ Automation → parses CVs & updates systems
✅ Conversational AI → engages candidates at scale
✅ Agentic AI → screens, schedules & manages like a teammate
apifonica.com/en/blog/ai-in-…
Someone please tell @Benioff from @salesforce that @apifonica is here to help 😅#conversationalagents #ConversationalAI #aitoolsforbusiness #AIAgents apifonica.com/en/blog/ai-cal…
AI debt collection automation in Mexico transformed the process. One of our clients utilized AI agents to manage overdue accounts, allowing staff to focus on empathy and more complex cases. #aiagents #aidebt apifonica.com/en/blog/ai-deb…
#AI-driven mass hiring is booming — but it’s still exhausting. Hiring is about people, not checklists. That’s why @Apifonica AI HR Assistants step in: to support recruiters and employees, making communication faster, clearer, and more human.
#AIHR #AIRecruitment
Sarkor Telecom transformed its customer service by building an AI call center that handles peak loads, reduces wait times, and improves CRM data accuracy. And while at it, the AI agents even helped the Sarkor's HR team scout for new hires. #aicallcenters lnkd.in/d7RFCgBS
Everyone says AI will change the world. MIT just found that 95% of companies didn’t even change their revenue. Maybe the problem isn’t “dumb AI,” but how we use it. Our new article digs into why — and what to do differently. #AIAgents #AICommunication #aicallcenters
First in Efficiency: Uzbekistan’s Largest Telecom Adopts AI Call Centre Principles – Shorter Queues, Higher Sales
#aiagents #aicommunication #aicallcentre
youtube.com/watch?v=jCm3Fnme…
If you manage to survive that, you might get placed in a queue for an actual human. And then the real waiting begins. If you're lucky, you'll reach the agent before losing the will to continue.
Old KPIs are still around, but in this new context, they mean something else. It’s not about applying traditional call centre logic to new technology — it’s about rethinking what performance actually looks like in an automated world. #aiagents #aicommunications #aitbusinesstools
