Aus Contact (@AusContact) profile picture

Aus Contact

@AusContact

NOT the Auscontact Association, rather I'm an Australian Contact Centre specialist, tweeting about what I see and hear, like & don't like.

 Australia
Joined July 2012
  • Tweets248
  • Following370
  • Followers158
Dean from Magneto talking e-commerce at #SMR18
Andrew @digitalane presenting insights from the Salmat Marketing Report 2018 #smr18
No 3 on this list should be No 1, without a doubt. #CX at it's best. ow.ly/6Emc30ezW03
@salmat you mean $640k revenue?? Not just $640 revenue????
A lifetime of better social media, for free. Win @Hootsuite Pro for life! ow.ly/C8vxw #Hootsuite4Life
So true.. what did you earn at your last job? ow.ly/BWSBH
RT @steveseager: ""Engagement" - the most meaningless metric in social media" by @AtomicTango on @LinkedIn linkedin.com/pulse/article/2…
Aus Contact retweeted
Colin Shaw (@ColinShaw_CX) profile picture
Colin Shaw@ColinShaw_CX6 Sep 2014
My new post on @LinkedInPulse "Discovering What Customers Don't Know Themselves" can improve your #CUSTEXP strategy! linkd.in/1CteQCg
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RT @oliyoung: Doing customer service right i.imgur.com/IDFkz82.png #CX #ToTheMax
Aus Contact retweeted
Geoff (@Currangjc) profile picture
Geoff@Currangjc4 Aug 2014
6 Career Lessons You Need To Learn In Your 20s businessinsider.com/career-l… via @bi_contributors
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Wow, such a great example of poor #CX on this call ow.ly/zcR6K
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How startups can embrace analytics for better customer service ow.ly/yQTna
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Ever wondered about the difference between #Chatbots & #VirtualAgents? Let us help clarify with our latest blog: bit.ly/1nDSHI4
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Aus Contact retweeted
Genesys (@Genesys) profile picture
Genesys
@Genesys30 Jun 2014
Check out our new blog Customer Experience Q&A with Joseph Pine ow.ly/yCLkv @JoePine #cx
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Do all the different #UX job titles confuse you? @vitamintalent have explained the differences between 9 titles bit.ly/1pnIAMY
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Aus Contact retweeted
Manuel C (@manuel_c) profile picture
Manuel C@manuel_c30 Jun 2014
Words to live by #quote #inspiration
Image from Manuel C (@manuel_c)
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very true --> Customer service is the new marketing — Eric Schmidt, Google
RT @WineEventsBNE: 2 free tix to #GFWS Sydney up for grabs RT to enter buff.ly/1lu6pig
RT @DocNicola: When customers bite, they aren't always right news.ok.ubc.ca/2014/05/07/th… via @RussLoL
Good read -> Deliver service outside the lines bit.ly/1fVq1vM #custexp #cx
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