Austyn Jaye Farr (@AustynJFarr) profile picture

Austyn Jaye Farr

@AustynJFarr

My views and opinions are my own and do not represent my employer.

Joined December 2022
  • Tweets21
  • Following35
  • Followers7
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Photo by Austyn Jaye Farr (@AustynJFarr)Photo by Austyn Jaye Farr (@AustynJFarr)
As a volunteer with Hands of Hope, I've witnessed the incredible work they do for neighbors in need. Please consider a donation to help provide a meal, warm bed, and a path to stability for someone experiencing homelessness. hohtx.com #NorthTexasGivingDay
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To top it off, being told by the fraud team that my only option is to go to a new provider, is insane! I have had Verizon for more than 15 years, and to have something like this completely ruin my account. This system of verification needs to be fixed if it is this sensitive!
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I can’t imagine how many people have gone through this considering your system triggers something this extreme based on one “front-facing photo” compared to my drivers license. Your customer experience team online, over the phone and at the store were trying so hard to help.
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I verified my drivers license and a photo of myself, and get told, “sorry we can’t provide any more information,” then get hung up on twice because I asked what the next steps are or who I need to go talk to to get this resolved.
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I use my phone for work and personal communication, and so I ask the representative when this is going to get resolved, and she says there are no further options. So, what? I have to cancel my service and get a new plan with someone else? This makes no sense.
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For those like me that prefer Android phones, definitely get this app! A new unified messaging app that puts iMessage on Android is here! Get on the waitlist for Sunbird Messaging #herecomesthesun sunbirdapp.com/?r=austyn345y
Sunbird Messaging - Chat with any bubble you want

Sunbird Messaging - Chat with any bubble you want

Unify all your messaging apps including iMessage without needing any Apple device! iMessage, SMS/MMS, WhatsApp, FB messenger & more. Download it on Google Play.

sunbirdapp.com
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