Please open troubleshooting tickets via [email protected] if needed!

San Francisco, CA
Joined June 2015
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Replying to @fh8zy
Let me know if you come across any issues.
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Replying to @Velion
@velion Hi, thanks for contacting us. We're sorry to hear you are running into this issue, but would be happy to assist you. If you have already submitted a support ticket with us, please send us the ticket number so that we can follow-up with you via email.
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Replying to @cafox71
Hi there, thanks for your reply and feedback. We'll review and update our Twitter accordingly. Thanks!
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Replying to @iampadexdude
Hi, thanks for contacting us. We're sorry to hear you are running into this issue. We regret to say that we can't reset/recover the backup password because this password is never sent to our servers. For more information, you can open a support ticket to [email protected].
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Replying to @RevFrostare
@Authy Hello! Please provide us with your ticket number, we'll be happy to assist.
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Thank you for your response, kindly let me know if you have any further quarries regarding Authy?
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Thanks for reaching out to us. Having Authy available for Wear OS is a common petition from our users I am not able to give you a timeline for these changes to be implemented, but I can assure you that our team is always working on improving our performance and user's experience.
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Thanks for your quick reply and help in providing the ticket number. We'll be contacting you through this ticket.
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Thanks for your reply. In this case, please provide us with the ticket number you have with us, and we'll be glad to reply to your doubts through it.
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Replying to @MOmar9065090300
Hello, If you are not able to raise a support ticket, I would recommend you to email your queries at [email protected].
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Replying to @dattingx
Thanks for contacting Authy! App protection password can be reset on re-installation, make sure all your tokens are backed up and you remember your backup password before re-installing.
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Replying to @dattingx
Please refer to the following article, Reconfigure Authy After a Lost or Forgotten Backups Password: support.authy.com/hc/en-us/a…
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Replying to @dattingx
Hi! Thanks for reaching out to us. Could you please let us know further details of the issue you are facing?
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Replying to @Steve23_G @Authy
yes, you will have all your codes.
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Replying to @Steve23_G @Authy
This is a known issue, and engg. team is already working on this, meanwhile  install the previous version of the Authy app.
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Replying to @Steve23_G @Authy
Did you submit the support ticket? If yes, kindly help me with the ticket number?
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Hi there, thanks for your reply. When you enter a question in the bot, please select the option "No, show me more". At the bottom of the answer of the bot, you'll find the "Contact support" button, and you'll be able to create a request.
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Hi, thanks for contacting us. We're sorry to hear you are running into this issue, but would be happy to assist you. If you have already submitted a support ticket with us, please send us the ticket number so that we can follow-up with you via email.
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In order to assist you further, we request to raise the ticket with Authy support team, so we can further assist you support.authy.com/
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Hi there, thank you for your response! Could you please provide me with your Authy Support ticket number? With this information, we'll be able to speedup our response time. We'll be attentive to your response!
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