This account for additional 1:1 support. Main account @AwesoundApp
Joined March 2015
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Some Awesound users have run into intermittent timeout errors today.
While we debug, if you run into an error:
Please try again in 30 seconds.
If that doesn’t work: please send a screenshot to [email protected] and include the URL where you have a timeout or error.
UPDATE: We performed a re-deployment and everything should be working now.
We're still working with our partner (Amazon Web Services) to do a full post-mortem about what caused the errors in the first place.
If you notice anything sub-optimal, please email [email protected]
If you don't have a valid payment method added and set up for future usage, and you meet "PAYMENT_REQUIRED", please DM us for support.
Shopify issue:
A number of merchants are affected by a recurring issue the past 3-4 days: webhooks are spontaneously disappearing in Shopify (see your .com/admin/settings/notifications).
We are investigating how to fix.
For a reminder on Shopify webhooks:
awesound.com/shopify
At 17:00 UTC (9am Pacific) today, we'll have a scheduled update that might briefly limit new purchases. Customers will see a notification to "try again in a few minutes", or can enter their email for a reminder.
The disruption should last at most five minutes.
Apologies for UNSCHEDULED downtime while we perform necessary database upgrade. All systems will be back up and running shortly.
DM or email if affected / if you need any help.
A glitch with our upgrade process is causing downtime for some users right now.
Major apologies if this includes you.
DM or email [email protected] if affected.
Thanks @HansCronau for your patience!
Everything is back up on the old site now: awesound.com
And of course the new site is looking fresh: app.awesound.com :)
Apologies to any listeners affected by any intermittent downtime during necessary upgrades later today.
Effect may be noticeable by some features becoming unavailable from approx 02:30-02:45 UTC.
Please email [email protected] if affected, or for help.
Apologies to any listeners affected by any downtime during necessary upgrades today.
Effect may be noticeable by some features becoming unavailable from approx 21:00-22:00 UTC.
Please email [email protected] if affected or for help.
Reminder: status.awesound.com shows metrics independently monitored by a third party (@uptimerobot)
MAJOR INCIDENT [RESOLVED]
status.awesound.com/
Failed purchases and feed view requests for many listeners, over the past two hours.
All issues have been resolved.
Please email [email protected] if you need any assistance.
We are VERY sorry for the disruption.
MAJOR INCIDENT. Apologies to many users affected today by the biggest downtime we've had in 2018, affecting some accounts for up to 6 hours.
All is restored now and we're working on a fix to prevent such an error being possible again.
[email protected]
status.awesound.com/
Thanks for your report of suspicious "downloads", @CELPodcast. We have taken the unusual step of black-listing a range of IP addresses from the "AS16509 (Amazon, Inc.)" network. (e.g., ipinfo.io/54.67.82.53)
If you are a developer affected by this block, please get in touch.
Ouch 😂🤣😂🤣😂 xitter.cf/sgrstk/status/10156943…
