
Work management is hard. Ease the pain with BDQ Partners for @Atlassian @HaloITSM_ @mondaydotcom @asana @GLPI_PROJECT @atomicwork #ITSM #DevOps #WorkManagement
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Joined February 2014
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πͺ Welcome to #WorkflowFest2026! πΈTicket Backlog, Incident Overload & Project Visibility Crisis headline our fictional ITSM festival. π A fun take on the challenges many organisations face - and how they can be overcome.
ποΈ Read more
#ITSM #WorkMana...
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π± GLPI Carbon 1.3.0 is now available!
New in this release:
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Combined embodied + usage emissions
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Decommission date support
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Easier recalculation
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Dashboard improvements
Read what's new and why it matters π
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#GLPI #Gr...
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Choosing an ITSM platform isn't just about features anymore. Our latest blog explores why organisations are looking at HaloITSM for the long term - and how BDQ helped CHC Helicopter migrate from ServiceNow to HaloITSM.
Read more β¬οΈ
#HaloITSM #ITSM
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Using Zendesk's legacy AI features? The shutdown is on 10 Dec 2026, but the real deadline is 31 Aug, when active development ends. Our latest blog explains what changes, why migration isn't a lift-and-shift, and how to prepare.
Read more...
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Asana has released 13 new features covering AI, automation, security and admin controls. We've broken down what they actually mean for teams - not just what's changed. π
#Asana #AI #WorkManagement
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AI isn't limited by intelligence but by context. When your organisation's knowledge is scattered across documents, emails, chats, & tools, AI can only give partial answers. Our latest blog explains why good knowledge management is key
#AI #AIRea...
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Modern #IncidentManagement migrations don't require months of manual work. New tools cut risk, but success still needs solid planning, process design, & user adoption. Our latest blog shows how to migrate confidently π
#ITSM #ServiceManagement #Migra...
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How can organizations build software securely without slowing developers? Our latest blog explains why software supply chain security is crucial and what Sonatype's Gartner recognition reveals about the industry's future.
π Read more π
#DevSecOps #Cy...
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The Elevate '26 agenda is live
200+ sessions covering AI, work management, leadership, IT, marketing & more. We've picked out highlights and why the conversations around AI adoption matter just as much as the product announcements
#Elevate2026 #AI #Pro...
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Planning a Freshservice migration? Common oversight: Freddy AI's performance depends on the quality of migrated data.
Our guest post from @HDMigration covers AI-ready migrations, phased data transfer, knowledge-first migration, smarter validation
#ITSM...
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π» The "ghost shift" is real.
Research found 47% of IT requests arrive outside business hours. Modern IT support isn't just about faster response times - it's about self-service, automation & AI helping employees whenever they're working. #ITSM ...
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AI isn't the strategy. Better work is.
Our latest blog explores what Monday .com's AI Agents can teach us about introducing AI into everyday workflows, and why successful AI adoption starts with process, not technology.
#AI #MondayDotCom ...
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Government modernisation isn't just about moving to the cloud. Our latest blog explores Atlassian's expanded collaboration with AWS and what it means for public sector organisations.
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#Atlassian #CloudMigration #PublicSector #AWS #AI
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HaloITSM 2026.2 is here! π
Highlights include:
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Better automation
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Improved approvals
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Reporting enhancements
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Self-Service Portal updates
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New AssetBots & SailPoint IdentityNow integrations
Read our quick overview π
#HaloITSM #IT...
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Been busy? Your Asana workspace has been too.
We've rounded up 12 recent Asana updates, including AI approval workflows, collaborative editing, Microsoft 365 sign-in and more.
A quick read to help you catch up π
#Asana #AI #Projec...
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π¨ GLPI 11.0.8 & 10.0.26 are now available. Both releases include critical security fixes plus bug fixes and stability improvements.
If you're running GLPI, now's a good time to plan your update.
Read our summary β¬οΈ
#GLPI #ITSM #CyberSecurity
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Atlassian's upcoming AI Data Contribution changes raise an interesting question: Is this primarily an AI discussion, or a governance discussion? We think it's the latter. πRead our analysis β¬οΈ #Atlassian #AIGovernance #Jira #JSM #Confluence
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Why do tooling decisions feel harder than they should? Uncertainty about scaling, costs, hidden trade-offs, slow decisions.
Our blog covers what teams should validate when choosing a platform.
#ITSM #DigitalTransformation #ProjectManagement #TechLeadership
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AI can accelerate good processes. It can also accelerate bad ones.
If workflows are unclear, reporting is unreliable, and data is fragmented, AI won't fix the problem. Good work management still matters.
Read more π
#AI #WorkManage...
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What's the hardest part of a Confluence Cloud migration?
β Data transfer
β Downtime
β Marketplace apps
β User adoption
After supporting a 1,000+ user Confluence migration for Rainforest Alliance, we know it's not what people expect
#Atlassian ...
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