Bradly J Sax is a leader and a hospitality industry expert in operational excellence and customer experience (CX) management, an author and keynote speaker.
New York
Joined May 2009
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Hey @AmericanAir it’s taking longer to get my bags from flight 703 than it took to fly here from Charlotte. Way to end the experience!
@AmericanAir flight 721 Rome to charlotte- broken first class seat belt and no entertainment system for a 9.5 hour flight ! Come on. Is this spirit airlines ??!!
Hey @AmericanAir I’m squeezed in window seat while there are empty first class seats and I was next on the upgrade list. Bad enough you changed the upgrade rules but now apparently you don’t even upgrade. Aa5257
Co-Authored paper on "Operational Advantage through Employee Engagement" with John H. Fleming, Ph.D., Chief Scientist at Gallup and Liz Moughan, Director, Global Industry Marketing at Kronos. Good time to re-share. #guestexperienc…lnkd.in/eRCNDys lnkd.in/ezB-cxU
Epic fail @AmericanAir you had 6 hours to move my luggage to the flight I had to take (Dallas to BUF) because you CLT flight was delayed.
Hey @AmericanAir is it or is it not your policy to offer beverages in the first class cabin before takeoff. Almost never happens anymore.
Get $20 off your first MTailor custom shirt. Your phone's camera measures you for the perfect fit. mtailor.com/signup/?code=knd…
I'm looking to fill a CX leadership role in large hospitality company. Contact me if interested or you know someone.
Looking forward to speaking @CXToronto next week on the importance and psychology behind the "First 30 Seconds" of customer interactions.
Customer Service is Dead! An article by Bradly J. Sax as Published in Lodging News lnkd.in/eNh8tkt