Retention of 1,045 paying winter joiners:
Dedicated class plan: 55% at 90 days, 33% at 180
Membership with classes included: 84% and 67%
Share of stated cancellation reasons that were price: 2.2%
#SportsBusiness
Median monthly price by weekly class allowance, from 89 cage facilities:
1x a week $200
2x a week $250
4x+ a week $374
Unlimited (included) $175
The second class is the expensive step. After that it is nearly free.
#SportsBusiness
Share of posted classes that ran empty, from 27,677 winter classes:
Hitting at 6pm: 5%
Hitting at 8pm: 9%
Any class at 8pm: 33%
The 8pm slot is usually the one nobody questions.
#BattingCages
Winter pace runs 18 weeks, week of Nov 3 through week of Feb 23.
Registration index:
Christmas week 50
Thanksgiving 67
Week of Jan 5 113
The first week back is the biggest of your season. Post that schedule before the holidays.
#YouthBaseball
Median time from first click to a paid lesson: 57 seconds.
Booking rate by required notice:
None: 38.4%
1 to 2 hrs: 36.5%
3 to 12 hrs: 31.9%
13 to 24 hrs: 30.0%
Eight points, just for asking families to plan ahead. #YouthSports
baselinepro.com/blog/state-o…
36% of trainer and facility pairings had no future bookable hours posted at all.
Booking rate by how far out a family looks:
Same day: 20.4%
3 to 7 days: 38.7%
15+ days: 53.1%
Post by Sunday morning, two weeks out. #SportsFacility
baselinepro.com/blog/state-o…
Share of posted lesson hours that actually sell:
Weekday 4 to 8pm: 34.6%
Weekend 8am to 12pm: 24.3%
Weekend 12 to 4pm: 18.1%
Weekday 10am to 2pm: 10.5%
79,064 weekday midday hours went unsold. #SportsFacility
baselinepro.com/blog/state-o…
Return rate after a family hits friction booking a lesson:
Occasional: 8.8%
Regular: 46%
Frequent: 73.8%
Power: 90.8%
The loosely attached family treats one missing slot as an exit. Give the parent something they can see. #PlayerDevelopment
baselinepro.com/blog/state-o…
Booking rate across 250 youth sports facilities:
10th percentile: 19%
Median: 34%
90th percentile: 48%
Same families. Same hours posted. Two and a half times the result. #YouthSports
baselinepro.com/blog/state-o…
Merchants answer about 54% of chargebacks and win about 20% of the ones they contest.
At Baseline facilities, June to August: every dispute answered, 88.5% of closed disputes won (115 of 130).
The case file gets built at checkout. #Payments
baselinepro.com/blog/how-bas…
Where pitching-class hours actually happen:
Pitching tunnel or mound: 45.6%
Batting cage: 34.4%
Turf or field: 11.1%
Weight or training room: 8.9%
A third of pitching instruction is running in your hitting space. #BattingCages
baselinepro.com/blog/winter-…
Of members who joined an Oct to Dec class plan, 42% had canceled by March 1. 57% by May 1.
47% of the year's cancellations land in Jan, Feb and March.
Price was the stated reason for 2.2% of them. #YouthSports
baselinepro.com/blog/winter-…
Given a second lesson, the median client relationship runs 92 days.
At a top-quartile trainer it runs 148 or more.
A parent paying for lessons is running an experiment with no instrumentation. Give them a trend line. #AthleteDevelopment
baselinepro.com/blog/economi…
Median winter class membership pricing:
1x a week: $200
2x a week: $250
Unlimited: $175
Median classes registered per week:
1x: 0.8
2x: 1.3
Unlimited: 1.0
Your cheapest tier gets used less than the tier above it. #SportsFacility
baselinepro.com/blog/winter-…
15% of posted winter classes had nobody on the roster.
Hitting at 6pm: 5% empty.
Hitting at 8pm: 9% empty.
Non-hitting at 8pm: 33% empty.
The late slot is not broken. The late slot filled with the wrong thing is. #SportsFacility
baselinepro.com/blog/winter-…
Monday to Friday, 4 to 9pm, is 25 prime hours a week.
The median winter hitting program runs a class in 4 of them.
About 10% cover all five hours on even one weeknight.
27,677 classes, 89 cage-equipped businesses. #YouthSports
baselinepro.com/blog/winter-…
Index a facility's class registrations to its own winter norm of 100.
The median runs 44 in late September, 113 the week of Jan 5, 44 by mid March.
A flat monthly fee bills the same in May as in January.
baselinepro.com/blog/winter-…
#SportsFacility
26% of new lesson clients never book a second one.
Facilities keeping 80%+ of month one clients post $85,345 median 6 month revenue. Those losing half post about $36,000.
Parents renew when they can see progress.
baselinepro.com/features/ath…
#YouthSports
We put a 2 hour countdown on youth sports registration.
Completions held. The week-old follow-up list: 73 names, not the 132 predicted.
The median registration did not speed up.
baselinepro.com/blog/two-hou…
#YouthSports
36% of the trainers families actively tried to book had no future hours posted at all.
Not full. Empty.
Power bookers come back 90.8% of the time. Occasional families come back 8.8%.
An empty calendar costs you the one-time family.
baselinepro.com/blog/state-o…
#YouthSports
















