Co-Founder & CEO @leadtruffle - Speed-to-Lead for Home Service Pros | Free Google LSA analytics: https://xitter.cf/t.co/vmK5bR24Oa
Austin, TX
Joined May 2013
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AI is obviously changing software, but I think one of the biggest shifts will be the rise of niche software businesses.
While many people will make their own software, I think even more people and business owners specifically won’t want to deal with making and attaining software.
Instead of forcing a mass-market product like HubSpot to fit your business through endless integrations and workarounds, someone will build a solution specifically for your industry at a fraction of the cost.
And I still think most business owners would rather pay $50 - $100/month for that than build and maintain their own software, even if AI makes it easier.
Did you know you can use Codex from your phone to control your computer from literally anywhere , analyze your Stripe customer database, and send iMessages to customers?
One funny thing about starting a business is that when you’re new - every Tom, Dick, and Harry has an opinion on what you’re trying to do.
Why things won’t work, or how to do things a certain way.
And 9/10 times if you had listened to them, you wouldn’t be where you are today and maybe wouldn’t even have a business.
We’re heading to the MSA convention in Las Vegas in two weeks!
Any of my homies on here in the appliance industry and attending?
@leadtruffle is hosting an exclusive owners dinner at MSA. Let’s talk 🤝
Two things that absolutely cannot happen at the same time:
1. Taking care of a toddler
2. Doing any amount of *meaningful work
*Quick Slacks / Emails, a short phone call, and other quick, reactive work do not count as meaningful.
Chat - I get this probably 5x week. And pops up any time I try to add my gmail on a new device. Any tips?
Told my co-founder: I am actively qualifying prospects on observable mental health and stability.
I'm made the mistake of closing, and then need to work with, one too many nut jobs.
In running a business, you're directly exposed to just how comfortable so many people are in being total assholes to others.
Bryan Shankman retweeted
your only job is to increase the revenue for your company
the most consequential way to do that is improve product and sell your product
if you are doing anything besides those two things you are losing to competitors who are not
What's stopping you from giving Codex full control of your computer, scanning your "demo complete but not closed yet" deals, and periodically sending them an iMessage until they buy, say no, or you die?
As someone who:
1. Has worked from home for years
2. Will likely get an office soon too (many benefits)
I think people misunderstand working from home. They assume it means laying in bed in pajama pants with crumbs on your shirt jiggling your mouse.
If that's how you treat "work" when no one is watching, and you need a physical office to focus, that's a total skill issue.
Waking up early, getting in a work out, then locking in from home in a comfortable home office is super productive.
And most of the very successful people I know mostly work from home.
Update: we now have a signed contract with another candidate who we really like, starting next week!
Man, this is a first. We ran a roughly month-long process to hire our first CSM.
Critical customer-facing role. Replacing me.
100s of applicants, dozens of interviews.
We narrow it down to a few candidates.
We decide to extend the offer to one candidate, let's call him Mike.
Mike lives in Brazil.
We're paying him a really solid monthly salary.
Mike was super responsive, did really well during the mock interview, etc etc.
Multiple video call interviews, lots of emails exchanged.
There was 1 🚩 with Mike - he has been running his own business for the past 7 years, but was ready to step away.
I stress tested this point twice explicitly.
Assured me it wouldn't be an issue - he's exiting the business. Ready for something new.
Honestly, as long as he shows up 40 hours a week and does a good job I don't really care.
We offer him, he excitedly accepts the offer, and I send over the contract in Deel and create a prep doc for him with real customer onboarding calls.
He's starting in two weeks. Everyone is pumped.
A few days later he asks to move the start date back by 1 week to "wrap up some things with the business."
Obviously not great, but whatever.
I tell him sure man, no worries, we'll move it back and I updated the contract.
A few days go by, still hasn't signed the contract.
A week goes by, we're now 1 week out from the start date.
Email, text. No answer.
It's now been 10 days with no answer.
Nothing signed in Deel.
I send an ultimatum message, basically "Hey if you don't let us know if you're in or not we're pulling the offer."
Still no reply. Formally rescind offer, re-open the role.
Maybe I am naive, but I for the life of mean couldn't image committing to a new role like this, then not only bailing but 100% ghosting the new gig.
I get that things change, but the ghosting is crazy to me.
But, just because I could never do it doesn't mean other people can't.
Lesson #1209382091831 learned!
