Customer & Employee Experience Activist |Communication Strategist| Emcee| Speaker| Leadership & Strategy| Corporate Trainer
Joined July 2010
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In Customer and Employee Experience we often celebrate "going the extra mile". But as we race ahead, are we carrying everyone along, or are some people still being left behind? Here is a summary and tips on Disability Inclusion with Winnie Adoyo HSC @inclusionchamp2 👇
Where do you begin? Start with an audit of your physical spaces, digital channels, policies, and staff readiness. Appointing an internal inclusion champion can help coordinate efforts and build sustained cultural momentum
#CXInclusion
Experience excellence is only excellent when inclusion is present. Universal CX and EX begin when we stop designing for an imaginary "standard" person and acknowledge that we will need to accommodate differences. Catch the webinar here - youtube.com/@LifeSkillsLtd
#CXInclusion
We spend massive resources on CX/EX strategies, dashboards & frameworks. Seemingly the biggest barrier to experience excellence isn't operational but psychological. A thread on the webinar with clinical psychologist Dr. Steve Ndegwa on fear at work 👇
#FearlessPractitioner
Being a "Fearless Practitioner" doesn't mean never feeling anxious. It means recognizing fear without letting it dictate your behavior. It means auditing your culture to ensure fear hasn't become the hidden operating system of your business
#FearlessPractitioner
Lasting CX/EX transformation requires looking at the human beings expected to make the strategy work and not letting fear block execution. The full mind shifting discussion is here - catch up with it here youtube.com/@LifeSkillsLtd and share your thoughts?
#FearlessPractitioner