Tomorrow, we'll hear directly from healthcare leaders who have been through the process of modernizing the patient contact center and can speak candidly about the realities of cloud migration, stakeholder alignment, AI adoption, and change management: hubs.ly/Q04Cj47P0

Cheers to 15 years! 🎉 Alexandre Gutman's unwavering dedication has touched every corner of our company. Alexandre's expertise and enthusiasm have made a lasting impact on our clients and our culture alike. Learn more about careers at CTG: hubs.ly/Q04Ch8960

Filling 80 roles is hard. Doing it across multiple locations, with bilingual requirements and a peak-season deadline is harder. We helped a global mobility company navigate the full ramp-up through recruiting, onboarding support, and consistent comms: hubs.ly/Q04BB2bh0

We're headed to @hlthevent 2026! If you'll be in Las Vegas, stop by booth 2024 and say hello. We'll be sharing how healthcare organizations are modernizing their contact centers with Amazon Connect. Book time with our team: hubs.ly/Q04BYxpS0

The questions being asked at CWS Summit are changing. Instead of wondering what AI and other workforce shifts could mean someday, leaders are looking closely at where they can make a meaningful difference today: hubs.ly/Q04Bzwq70

Experimenting with AI and successfully scaling it are two very different things. Data privacy, policy compliance, technical resources, and governance can all become roadblocks when the right foundations aren’t established early: hubs.ly/Q04BzvtJ0

Join CTG and healthsystemCIO on October 27 for a candid discussion with healthcare leaders who have been through the process and are ready to share what worked, what challenged them, and what they'd do differently: hubs.ly/Q04BztqC0

AI has access to data. What it often lacks is context. When the people who do the work are carrying critical knowledge in their heads, that becomes much harder to scale through technology alone. We break it down in our recent webinar with Hart Energy: hubs.ly/Q04Bzr9g0

Automation doesn’t have to remove human oversight. For thyssenkrupp Supply Chain Services, CTG developed an AI-enabled process that accelerates work instruction creation while allowing inspectors to review, refine, and approve every final output: hubs.ly/Q04BzlPJ0

The impact of AI on entry-level work isn’t only showing up through layoffs. In many cases, companies are simply hiring fewer junior employees to begin with. So, where will the next generation of experienced employees come from? hubs.ly/Q04Bz4qz0

AI can help teams find answers in seconds. How sure are you that those answers are coming from the right place? When decisions are based on engineering documents, project records, or operational procedures, information quality matters. A lot: hubs.ly/Q04ByFMh0

For our people, our customers, and society. Joseph Esdale, Strategic Solutions Partner, reflects on purpose-driven work at CTG. #TogetherWeShapeWhatsNext #ShapingDigitalTogether

For AI to deliver meaningful recommendations, it needs context. That means access to structured knowledge, past decisions, governance frameworks, and operational expertise. Learn why the knowledge behind AI may be just as important as the model itself: hubs.ly/Q04zVf4X0

On October 27, CTG and healthsystemCIO are bringing together healthcare IT and operations leaders to discuss what it really takes to move from legacy contact center environments to the cloud: hubs.ly/Q04zVdf10

More often than not, AI pilots fail because the path from pilot to adoption was never clearly defined. Anthony Borgetti shares some of the patterns CTG sees when comparing AI initiatives that gain traction with those that stall out after the pilot phase: hubs.ly/Q04zV1gQ0

Outdated documents. Unnecessary access. Untracked changes. The biggest risks to engineering information often happen in the space between document control and cybersecurity: hubs.ly/Q04zV0mW0

Standardize on one smart pump, continue supporting multiple systems, or rethink infusion technology governance across the enterprise? A leading academic health system faced this decision while preparing for several upcoming Epic go-lives: hubs.ly/Q04zTZd_0

AI doesn't create governance issues, but it does make existing ones easier to find. Before deploying Copilot, orgs should evaluate permissions, information management practices, and governance policies to help ensure they're prepared to get the most: hubs.ly/Q04zTSnJ0

Bringing our EVP to life—Barbara Locklair, Vice President, Energy, shares what it means to shape what's next. #TogetherWeShapeWhatsNext #ShapingDigitalTogether

Everyone wants to move faster with AI. But if AI is pulling from outdated drawings, duplicate files, or information that was never meant to be used, faster isn't always better. Learn what's at stake and what organizations can do about it: hubs.ly/Q04z9w180