CallMiner has acquired VOCALLS, a leading voice-first conversational AI and automation platform. 🚀 “[We] look forward to continuing to push the boundaries of conversation intelligence and automation in service of exceptional CX,” said Jeff Gallino, CEO of CallMiner. Read more!

CX Stat of the Week: 95% of orgs say human agents add more value than AI or automation in at least one type of customer interaction. The strongest strategies know when to automate & when human expertise matters most. Explore our 2026 CX Landscape Report. ow.ly/VzMT50ZZLoL

CX Stat of the Week: 99% of orgs believe #AI is improving human agents' ability to do their jobs.📈 How? By helping agents resolve customer issues faster (48%), providing real-time guidance (48%), & making it easier to handle complex interactions (46%). ow.ly/VWab50ZXMWJ

As AI takes on more routine customer interactions, what does that mean for human agents? Watch CallMiner’s Future Forward episode with Rachael Trickey of Decoded Thinking to learn how AI is reshaping agent roles & why orgs need to rethink success. ow.ly/OeYB50ZWooI 🎥

Automation alone isn’t enough. CX leaders need to identify friction and continuously improve automated journeys. Just 24% of organizations describe their automated customer experiences as “very positive.” Explore our 2026 CX Landscape Report. ➡️ ow.ly/Qh4850ZVs8h

📊CX Stat of the Week: 68% of organizations say they don’t use CX data to its best advantage. As #CX automation grows, the opportunity is to connect insights across journeys & turn customer intelligence into action. Explore our 2026 CX Landscape Report. ow.ly/nvPx50ZTb7F

Conversation analytics tells you what’s happening. Conversation intelligence helps uncover why and what to do next. In the latest Future Forward, CallMiner’s Lauretta Campestre explores how to turn customer interactions into action that improves #CX. 🎬 ow.ly/Y22S50ZRyQF

Did you miss the launch of our 2026 CX Landscape Report? We’re breaking it down with our CX Stat of the Week series! 99% of orgs use automation in customer interactions, but only 23% say they’re highly automated & consistently optimizing with CX insights. ow.ly/lmi650ZQAb5

Seasonal demand shouldn’t mean sacrificing #CX. With CallMiner OmniAgent, @Alzacz brings chatbot, mailbot & voicebot capabilities together to streamline operations, manage seasonal fluctuations & reduce costs. Hear more from Lenka Bartizalova. 🎬

The conversation around #AI is shifting from what’s possible to what’s practical. Phil Anderson, CEO of The Forum, joins Future Forward to explore how organizations are turning AI into real-world impact across #CX, operations & more. ➡️ ow.ly/5a3N50ZPcnI

Prague delivered another great stop on the #LISTENGlobalTour! 🏰 Thank you to everyone who joined us and to our sponsors NTT & @Microsoft for helping make the event possible! 📍There’s one stop left on the tour: Dallas, Texas, Oct 20–21. Register now: ow.ly/BXue50ZOnZa🤠

The 2026 CallMiner CX Landscape Report is here! 📣 Key findings include: 💡99% use automation, but just 23% consistently optimize using CX insights 💡68% don’t fully utilize CX data 💡24% rate automated CX “very positive” Read the report. ow.ly/4xcb50ZNzmH

#AI agents are moving beyond basic chatbots to play a more active role in the customer journey. In the latest Future Forward, CallMiner’s Irena Medina shares 5 practical use cases helping orgs reduce friction, improve efficiency & deliver better CX. 🎬 ow.ly/mI9750ZMEmb

Solving a customer issue is one thing. Understanding what caused it can help prevent the next one. CallMiner’s Valerie Higgins joins Future Forward to explore how #AI + conversation intelligence can uncover the root causes of customer friction. Watch now. ow.ly/tesW50ZJsIu

#AI can improve one part of the customer journey while creating challenges elsewhere. Phil Anderson, CEO of The Forum, joins Future Forward to explore why systems thinking is key to smarter AI decisions and sustainable #CX transformation. Watch now ▶️ ow.ly/SZUq50ZGAsF

With CallMiner OmniAgent, @centropol streamlined common customer inquiries and verification before agent transfer, saving time, costs & resources. Hear how intelligent automation is helping transform its contact center. 👇

CX automation can deliver far more than cost savings, but only when it’s applied strategically. On Future Forward, CallMiner's Sr. Director of Success and Strategy, Stacy Dye, unpacks how leading contact centers use automation to scale CX. 🎧 youtube.com/watch?v=GqZWB6nU…

If AI is everywhere, why are 59% of customers saying experiences have gotten worse? The missing piece: unified conversation intelligence. Learn how leading organizations are building the foundation for smarter AI and intelligent automation. learning.callminer.com/us/co…

The contact center is where orgs are closest to their customers in real time, making it the natural starting point for unlocking dark data. Our latest whitepaper explores how AI-powered conversation intelligence helps orgs unlock the value of dark data. ⬇️ ow.ly/JgmW50ZytQN

Don’t forget to join our upcoming webinar with @SOCAP, and ACC Premiere on August 12 to explore how organizations can balance AI innovation with compliance, responsibility, and trust. Register today. ow.ly/uBJB50Zy5Gb

Many CX automation initiatives fail because organizations scale before validating the customer journey. On Future Forward, Jeff Gallino, CEO & Founder of CallMiner, shares how to build automation that delivers real business impact. 🎥 ow.ly/VopP50ZxEcM