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Call Torfaen

@CallTorfaen

Torfaen Customer Services offer assistance with enquiries, advice and support for residents.

 Torfaen
torfaen.gov.uk/en/Home.aspx
Joined November 2015
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Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)Photo by Call Torfaen (@CallTorfaen)
Today is the 1st Monday of the financial year and Call Torfaen are already inundated with calls. It is likely to remain this way for the remainder of the week. Waiting times will be very long. If you have a question, please feel free to email us at [email protected]
We are currently experiencing issues with the online forms on our website. The mobile app is working and we are trying to resolve the matter as quickly as possible. If you are experiencing issues, please try later this morning.
Call Torfaen are currently receiving a very high volume of calls as a result of Council Tax bills being received throughout the borough. If you need to set up a new / amend an existing direct debit, this can be requested online: torfaen.gov.uk/en/Forms/Coun…
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If you need to apply for a discount, such as single person discount, this can also be done online: torfaen.gov.uk/en/Forms/Coun… If you are looking for further information regarding the £150 cost of living payment, please drop an email to [email protected]
We have received a large number of enquiries regarding applications for Free School Meals and Pupil Development Grant (uniform grant) from September 2022 onward. Applications for the academic year starting in September 2022 will open in July 2022.
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No applications will be considered prior to this time. We are awaiting clarification but normally, if your child is already receiving FSM and PDG they are automatically renewed and there is no need to make a new application.
Call Torfaen are receiving an extremely high volume of calls. Waiting times are very long. If you're waiting in a queue or trying to contact us, you can either PM us here or drop an email to [email protected] Thank you for your patience.
Council Tax Summonses have been issued to some properties throughout the borough. As a result, Call Torfaen are currently receiving an extremely high volume of calls so wait times are very long.
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If you have received a summons and wish to make an agreement to repay the amount owing, you can set this up online via this link: torfaen.gov.uk/.../SummonsAg… You can also drop us a PM via messenger or email us at [email protected]
Our Benefits Team are still working their way through the Winter Fuel Applications. We were hoping to be able to get payments to all applicants by today but due to the significant number of applications received, it is taking longer than we would hope.
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Please be assured if you have submitted an application it will be looked at in due course. Thank you for your patience.
Call Torfaen are currently receiving an extremely high volume of calls. If you are calling as you have received a Council Tax reminder notice, payments can be made online via the link below. If you have a query, you can also email [email protected]
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If you are trying to call us to report anything else, such as an issue with a bin, tree, litter, street light etc, these can all be reported online via our reporting page: torfaen.gov.uk/.../Report-Re… Make a payment: civicaepay.co.uk/.../default…
We are aware of an ongoing issue with the street lights in/through Pontypool Park. They were fixed last week but they have since gone out again. Our engineers are working on them at the moment to try and resolve the matter.
We are currently unable to take any payments over the telephone. Payments can be made online via our website: torfaen.gov.uk We hope to have the telephone payment system working again shortly.
Our payment system is being upgraded this morning, which means it will unavailable between 10:00am and approx. 1:00pm. We will be unable to take any payments during this time.
*Online form update** Thank you for your patience. Our online forms are back up and running. We are still investigating the fault, so when you click on the form link, it will display a log in page. You can bypass this by clicking on Submit Report Anonymously.
We are currently experiencing issues with our online system which is affecting the platform for things such as booking a visit to the HWRC, applying for Winter Fuel Payment, reporting flytipping / missed collections etc. We hope to have it up and running shortly.
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We are currently experiencing an issue with our computer system which is also affecting all of our online forms. They system should be back up and running by 11:00am.
Council Tax Summonses have been received by some properties in the borough today. As a result Call Torfaen are extremely busy this morning. If you have received a summons, we can make an agreement to repay the balance, agreement offers can be made online via this link:
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torfaen.gov.uk/en/Forms/Coun… If the form is displaying an error message when loading, there is a working link at the top of the page in green writing which always works.
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