Customer service skills are the key to harmonious workplaces and stress free workers. LTS specialise in creating teams of Customer Service Professionals.
Geelong - servicing Australia
Joined March 2015
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10 things bosses need to give their customer service staff now.
lightbulbtraining.com.au/?p=…
If business is a cake, the way staff interact with customers is the icing. What type of icing do you give your customers?
If you want to know how to motivate your staff to provide consistently excellent service than you need to give yours…lnkd.in/bdKdwpG
Looking forward to sharing my book with business owners and managers at Customer Service Boot Camp next week on beha…buff.ly/2dNyYKt
Cate Schreck retweeted
Make sure you do a DISC psychometric test for your team before introducing a new hire to ensure a good fit - @CateSchreck #APAconf2016
"The 4 words that should NEVER be said to any customer." by @CateSchreck on @LinkedIn linkedin.com/pulse/4-words-s…
"The 5 things your customer service team hope you know." by @CateSchreck on @LinkedIn linkedin.com/pulse/5-things-…
"Jeff Kennet made a mistake in Geelong today." by @CateSchreck on @LinkedIn linkedin.com/pulse/jeff-kenn…
The power of the unhappy customer......love to know how JEEP handle this. What would you do? lnkd.in/bTVwxzc
You know the secret - but do your employees? lnkd.in/bNbx6jR
"Is your business one of the failing 70%?" by @CateSchreck on @LinkedIn linkedin.com/pulse/your-busi…
Check out Geelong - Customer Service Boot Camp eventbrite.com.au/e/customer… via @Eventbrite
Do you know people who consider themselves "just" a receptionist/admin person/checkout operator etc? Tell them this.
It's on in Geelong - Customer Service Boot Camp - NO ROLE PLAYS !
eventbrite.com.au/e/customer…