@Ceatro

Ceatro helps organizations better understand their customers and design/redesign better experiences, services, and products; President @cynthiaewhite

 Boston, MA
ceatro.com
Joined June 2011
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  • Following604
  • Followers232
21Media
100% just remembered Ceatro has a Twitter account. Can't even blame the pandemic because it looks like we stopped in Jan. 2018 🙄 ... Can we make a comeback? #corporatetwitterfail
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Our president @cynthiaewhite was recently profiled by @BostonVoyager magazine bostonvoyager.com/interview/…
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Next week Ceatro's @cynthiaewhite will be speaking to Boston's South End Business Alliance abt SMB customer strategy sebaboston.com/october-17th-…
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Ceatro's @cynthiaewhite read 20 yrs of her performance reviews - read her article on (not) hearing negative feedback linkedin.com/pulse/can-you-h…

Can You Hear Negative Feedback?

Last week, while cleaning out my file cabinet, I came across 20 years of my work performance reviews. From the early days of Forrester Research to my last role before Ceatro Group at PRTM (now PwC...

linkedin.com
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"What Should It Mean When A Company Says It “Understands Customer Needs”?" linkedin.com/pulse/what-shou… by @Ceatro on @LinkedIn #cx #innovation

What Should It Mean When A Company Says It “Understands Customer Needs”?

Customer needs is a pretty buzzy phrase right now. Like ‘customer success,’ and ‘customer experience,’ it is popping up in a lot of marketing materials.

linkedin.com
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Paid research call about why you chose nursing + which school #nursesrock #rn-to-bsn #adn #nursingstudent #nursing #paidresearch #passiton xitter.cf/Ceatro/status/90298633…
Ceatro Group@Ceatro30 Aug 2017
Looking for nurses + nursing students: 1hr paid research call. Take this survey to see if you qualify tinyurl.com/y7tecev4: #rn #nurses
Looking for nurses + nursing students: 1hr paid research call. Take this survey to see if you qualify tinyurl.com/y7tecev4: #rn #nurses
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What employees do when you aren't watching: Maybe the best customer service video ever facebook.com/vtdotco/videos/… #cx #CustomerService #csat
Live customer feedback is the richest insight (+ its free.) Is your company listening? ceatro.com/feedbackavoidance… #cx #csat #innovation #blog
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We are at #challengeHER today in Boston - want to partner w/a 100% women-owned small business? That's us! #sba #wipp #amexopen #we_bos
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Can you help improve your fellow citizen's day? @cityofboston +@itsmaeril created this PSA to help w/Islamophobic harrassment #bekind
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Please @WSJ,@DowJones and @DowJonesSupport hire us!!! #irony #cx #customersat #delivery #113days xitter.cf/cynthiaewhite/status/8…
Cynthia White@cynthiaewhite26 Jun 2017
113 days, 17 calls, & 22 emails my @WSJ made it to my new apt, 3 blocks away. If only there was a CX consultant who could help ... #irony
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Refreshingly honest report by @united abt their assault of a customer washingtonpost.com/news/dr-g… #cx #customerservice #airline

United and man dragged from flight reach ‘amicable’ settlement

"Our policies got in the way of our values and procedures interfered in doing what's right,” United chief executive Oscar Munoz said.

washingtonpost.com
Simplify your customer experience to retain more customers and grow ceatro.com/consulting/simpli… #cx #customerexperience #chaos
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How did @united 's planned 'overbooked' process go so wrong? Did they plan for customer upset but not resistance? #cx #assault #badcxforall
Our president, Cynthia White, will be the speaker tonite at the New England Market Research Associations Spring... fb.me/wcn1cZSD
I'm excited to be the speaker tonite at the Market Research Assoc. (@NE_MRA) meeting in Boston -see the topic here tinyurl.com/l2l2u4v
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Great day today talking to the Her Corner high growth company accelerator program about customers, design,... fb.me/1IQm3EvOh
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We are kicking off 2017 w/new services! Check them out + let us know what you think ceatro.com #consulting #research #customers
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Retweeted Sam Ladner (@sladner): This makes me feel very sad. Designers, you need to study *research... fb.me/13b714JwL
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