
Knows a little about a lot of things @Razorpay • Culture head • Used to head the design team earlier • Kinda into fitness • Teetotaler
Bengaluru, India
Joined February 2013
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I spoke with yet another scammer today. I don't know why I do this, but here we go.
It all started with a few annoying Whatsapp messages trying to scam me. But we ended up wishing each other good luck 😂
1/n
Hi #Config2026 paglus. If you're attending, definitely catchup with @Razorpay_Design folks there.
What @saurabhsoni_ss and team are doing with AI in the design cycle is insane. They'd love to share some learnings :)
SlashDocs has replaced the way @Razorpay documents. And if you know our documentation culture, you know that's no small thing.
Every team today has interactive documents, presentations, and even reports on Razorpay SlashDocs.
We're open sourcing it, and we believe you'll love it!
Try it out razorpay.com/slash-docs/
AI agents are changing how we work and collaborate, but documents are still stuck in the pre-AI era.
Agents can now create beautiful, interactive decks, dashboards, and reports in HTML. But the moment you want to collaborate on them, everything breaks down.
Google Docs wasn’t built for rich, interactive HTML or AI agents. Feedback gets scattered across Slack and email. Every edit means going back to the agent, generating a new file, and sharing another link. No real-time collaboration. No single source of truth.
We built SlashDocs to fix this.
Think Google Docs, but built for AI agents and the documents they create. Host HTML and Markdown in one central hub. Share documents, manage permissions, and comment directly on the content, just like Google Docs.
Agents can read feedback and update the same document in real time. No duplicate files, no endless back-and-forth, and everyone stays in sync.
What started as a small internal experiment in one team has now scaled across @Razorpay. 28,000+ documents created. Over 50% of all documents generated at Razorpay now live on
SlashDocs.
And today, we’re opening it up to everyone. Self-hosted. Agent-agnostic. Fully open source.
AI agents have changed how we create documents. It’s time we changed how we collaborate on them.
Try it: razorpay.com/slash-docs/
Chetty Arun retweeted
A lot of people are curious how ads in ChatGPT will look like and whether that will interfere with their conversations. Here's an example of how it will come out:
1. A customer asks a question. - “Lightweight earrings for a three-day wedding, under ₹3,000?”
2. While ChatGPT answers, a relevant ad also appears below it. It’s clearly labelled “Ad” and is separate from the answer. A click takes the customer to your website or shopping page. Advertisers don’t get to influence the answer.
3. Unlike Keyword-led ads, ChatGPT Ads consider the conversation alongside your ad, landing page and context hints. Here, the occasion, budget and comfort all matter. If the customer starts planning a complete outfit, a complementary necklace could become relevant too.
4. “Context hints” describe when your product might be useful. For the same earrings, that could be everyday wear, wedding styling or gifting. They guide relevance, without guaranteeing placement.
With @Razorpay Engage, we’re helping businesses build and test these contexts, then refine campaigns based on what brings visits and purchases.
Sign up here: razorpay.com/engage/chatgpt-…
One question we always ask internally is, "If we do this, will this help startups grow?" And we’ve always tried to do those things that help startups grow.
ChatGPT Ads through @Razorpay Engage is just that 😄
People are using ChatGPT extensively to figure out what to buy. Now, the next step in that journey is here.
People don’t just search anymore, they ask questions and do their research. There is nuance and far more depth in the LLM queries versus simple google searches. They ask follow-up questions, compare options and explain what matters to them. This makes for a great place for the right brands to show up at the proverbial right time, which is when consumers are deciding.
So today, we are announcing something I'm quite excited about. @Razorpay Engage is partnering with @OpenAI to bring ChatGPT Ads to Indian businesses.
We're starting with some early partners, @TanishqJewelry, @titanwatches, @ShaadiDotCom, @Palmonas, @AxisMaxLifeIns and more, who are already testing what it means to be discovered inside a conversation instead of a search result.
But every new channel adds complexity for businesses that are already stretched thin. Engage will handle the hard parts. Getting catalogues ready, structuring product feeds, running campaigns, and measuring what actually works, backed by an AI agent and a real team behind it.
Our job has always been to absorb that complexity so founders can try a new way to grow without having to figure it all out themselves. The work with OpenAI already helps founders add Razorpay payments to apps they build with Codex. With Engage, we’re extending that partnership to help businesses find their next customer.
AI led discovery is new territory for everyone, brands and platforms included. We are shaping this frontier actively and help thousands of businsses explore this new channel for their brand.
razorpay.com/engage/chatgpt-…
Apple Pay is here folks and customers are excited!
For businesses using Razorpay? Same old @Razorpay story 😄 No changes needed. Apple Pay is already live on Razorpay Checkout 😎
Apple Pay is here in India. And it’s already live on Razorpay. 🍎🇮🇳
We’ve always pushed to bring the newest, most seamless ways to pay to India as early as possible.
Starting today, @Apple Pay is live with thousands of businesses on @Razorpay including JioMart, Netmeds, Sephora, Milkbasket and Reliance Digital.
For most businesses using Razorpay Checkout, Apple Pay will show up automatically - with zero changes needed from their side.
No card numbers. No CVV. No OTP. Just authenticate and pay.
I'll be at @DesignUpConf this Saturday.
Would love to meet designers and PMs who are pushing their orgs to go AI native. Happy to share what we’re doing at @Razorpay, and even happier to steal your learnings 😁
DM if you’re free for a chat. We’ll coordinate :)
Chetty Arun retweeted
A few weeks ago, we launched our foundation model, Vulcan. We’re grateful for the opportunity to present it to our honourable Prime Minister Shri Narendra Modi at GFF ’26.
With Vulcan, we’ve seen an 8-10% improvement in success rate, 5x more disputed transactions & 8x more international card fraud transactions that have been identified while also offering millions of hyper-personalised checkout experiences.
We’re now sharing how we built Vulcan and how it helps us work faster and smarter across our network. The team deserves all the credit for bringing it to life.
@Razorpay
Link: razorpay.com/blog/vulcan-how…
I have a test account with Razorpay where I keep testing payments and other services we offer. I often open our dashboard to go over all this.
It's been a while I opened our dashboard after we launched Ray :) If you're our customer, you should definitely check this one out!
First, we put an AI agent inside the @Razorpay dashboard.
Now we’re taking it out of the dashboard.
Meet RAY - an AI account manager that knows your business, works 24x7, and lives where you already do: WhatsApp.
The best interface is no interface at all.
Chetty Arun retweeted
A special moment for @Razorpay today. 🇮🇳
Our CPO @khilanharia presented Vulcan - Razorpay’s foundation model for payments to Hon’ble Prime Minister Shri Narendra Modi today.
A proud day for everyone who built it. And we’re just getting started.
Built in India. 🇮🇳
A lot more to come! 🔥
August was hackathon month at @Razorpay
We called it Day0. #FeelTheAGI
More than 1,500 people turned into AI builders 🚀








