Hey, could you please send us an email at [email protected] so we can look into this issue for you? 😊

Hi Aaron! The slowdown isn't from our update. It's caused by a change in macOS 27 that affects OCR performance across versions. We're working on a fix and will share an update as soon as it's ready.

Hey Dorian! There's a chance the original is still in our temporary folder. In Finder, choose Go > Go to Folder…, paste ~/Library/Application Support/CleanShot/media path and check for your recording there.

Hey! We’re aware of this issue and will do our best to fix it in the next update. If you’d like to beta-test a version with the fix, send us an email at [email protected] 😊

Hey Aleksandr! Sorry to hear that. Could you tell us a bit more about what issues you’re experiencing with CleanShot? You can also email us at [email protected] so we can look into this for you. 😊

Thanks for the suggestions! 🙏

Hi Maciej, could you please send us an email at [email protected] so we can look into this issue for you? 😊

Hey, could you please send us an email at [email protected] so we can look into this issue for you? 😊

You simply need to remove the AM/PM mark (%p) to achieve that. 🙂

Hey! We'll do our best to release a fix for users on version 4.8.10 soon.

We’ll add this feature in future updates. 🙂

Please try adding CleanShot manually to Login items in System Settings.

We’ve checked this on our end, and it’s working perfectly fine on our devices. Have you tried restarting your system? If not, please do so and let us know if that resolves the issue.

Hey, could you please send us an email at [email protected] so we can look into this issue for you? 😊

Currently, there’s no option to crop videos, but it’s on our to-do list. 🙂

Yes, we do. However, we’re currently receiving an increased number of inquiries due to the 5.0 release, so our response may take a little longer than usual.

Hey Roland, could you please send us an email at [email protected] so we can look into this issue for you? 😊

Hi, all the backgrounds used in this video were downloaded and licensed on envato.com

Yes, we do! There’s a 30% student discount for renewals. Just resend us your email, and we’ll send you a discount code. We’re getting a lot of messages because of the 5.0 release, so replies might take a little longer than usual. Sorry about that, and thanks for your patience! 🙏

Not at the moment, unfortunately. But thanks for the suggestion, definitely something worth considering!