Excelling at a lot • In a complicated relationship with cheese • Women 🤍• Tech-sustainability-CX • Recycle ♻️
Lagos Nigeria
Joined July 2016
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- Following735
- Followers1.3K
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Lillibet retweeted
A customer who has the purchasing power has the right to decide where & how to spend their money - Oluchi Okorie of Wakanow
#flwproductworkshop #goingabobeandbeyondforyourcustomers
Lillibet retweeted
You can’t outrightly tell a customer that they’re wrong, but you can use empathy to resolve their issue while still educating them.
- Lilian Onochie of PiggyTech
#flwproductworkshop #goingabobeandbeyondforyourcustomers
Lillibet retweeted
When you communicate effectively and transparently with customers, it builds trust.
- Lilian Onochie from PiggyTech
#f|wproductworkshop
#goingabobeandbeyondforyourcustomers
Lillibet retweeted
Collaborating internally leads to effective external customer service because your employees are your first customers and their imput is invaluable.
- Lilian Onochie from PiggyTech
#flwproductworkshop
#goingabobeandbeyondforyourcustomers
Lillibet retweeted
Frontline agents need to be adequately trained on compliance, data privacy and basic communication skills to assist the customers from end to end.
- Seun Olatunde from Flutterwave
#flwproductworkshop
#goingabobeandbeyondforyourcustomers
Lillibet retweeted
Going over and beyond means communicating with the customer every step of the way, no matter how long resolution takes.
- Lilian Onochie from PiggyTech
#flwproductworkshop
#goingabobeandbeyondforyourcustomers
Lillibet retweeted
The day Bank workers decide to actually unite & strike in Nigeria, you people will still call for their jailing when you know that 42% of bank workers in Nigeria are contract staffers.
These contract staffers have no upward career path or benefits like: insurance, pensions et al
Not a lot makes sense right now, so the most logical thing is to do something drastic to spark joy, like get a tattoo spontaneously.
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I occasionally think of how young I was at 19 and how I was so convinced I was grown. Adulting is really one hell of an eye opening journey.
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You guys didn’t tell me getting ill as you get older is a nightmare. I feel like my body is made up of air atm.
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Lillibet retweeted
Get on youtube and look up “Asian squat” + “toddler squat” and do each for like 2-3mins a day. Just squat down & hold. Thank me and the Asians and toddlers later.
TL will be addressing obvious abusive relationships and some of you will come with unsolicited anecdotes of how your parents often adhered to the other persons wishes and use it as a benchmark for how these things should go. Are you people unable to read the room at all?
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