In public transit, there's a difference between solving a problem and truly caring about the person behind it. Our customer service reps don't just close tickets. They close the gap between confusion and clarity, between stranded and safe, between a bad day and a better one. From helping a customer recover funds after a machine error to teaching someone how to use a fare system so they never feel lost again, these small acts of care create the real impact. It's not always about speed. Sometimes it's about taking the time to help. Behind every resolved issue is someone who chose to do more than what was required. They took the time. They showed patience. They made the journey easier. These are the moments our team went above and beyond. Read their stories to see how that's what makes all the difference 👉 hubs.ly/Q04Bbkj40 #Cubic #CustomerService #CustomerSupport #PublicTransit #PublicTransport

Plot twist: The @umomobility Mascot just gave our best FEnX demo yet, tapping through FEnX more smoothly than most commuters.   One tap. Zero drama. Straight through like a pro. 🎯   That's the FEnX difference—detect any passenger and adapt instantly to keep passage flowing smoothly.   Transit should work for everyone, mascots included.😂   #Cubic #FEnX #FareGates #PublicTransit #PublicTransport #Innovation

🎤 Meet the minds behind TruView Central! Shannon Daberkow, Amrish Raj, Liz Rhodes, and Geoff Scalf will walk you through our newest traffic management solution—live Thursday, October 29 at 1:00 PM ET. See how TruView Central brings real-time signal monitoring, command and control, and controller database management - All in one secure, web-based platform. This is your chance to see TruView Central in action and ask the team your questions. Register now and join us! 👇 hubs.ly/Q04B-7_d0 #Cubic #TruView #TruViewCentral #ATMS #IntelligentTransportationSystems

🎉 Proud moment: Cubic and @chilternrailway have been shortlisted for the @its_uk_org Public Transport Award! FEnX ticket gates at High Wycombe station are being recognized for bringing together fare revenue protection, passenger safety, and inclusive access in one solution. Nine new gates now serve High Wycombe, making it the UK’s first station with a complete FEnX gateline. The installation brings breakthrough-resistant, accessible design, intelligent sensing, and computer vision to create a safer, more responsive experience. The gates detect movement through each aisle, distinguish valid journeys from tailgating or push-through attempts, slow or remain open when passengers need more time, and provide clear feedback through lights, audio, and on-gate messages without requiring staff to intervene physically. Beyond the technology, this project represents close collaboration across product design, installation, station operations, passenger communication, training and assurance. Thrilled with what we've built together with Chiltern Railways and looking forward to the award winner announcement at the ITS UK President’s Dinner on Tuesday 10 November! 👉 hubs.ly/Q04BjlX10 #UK #PublicTransport #UKRail #FareGates #TicketGates #Buckinghamshire #England

For too long, operators had to choose between protecting fare revenue and improving accessibility. There's the gate that ends the compromise. FEnX. #FEnX ticket gates are now operating at High Wycombe station—the first UK deployment of this next-generation technology. Full-length paddles that deter fare evasion. Intelligent sensors that slow down in real time when someone stops. A completely flat floor with no ramp. No barriers to access. Behind it sits FLARE, our computer vision platform that spots potential fare evasion and sends real-time alerts to staff. Together, they give operators the insight to protect revenue and sharpen operations without sacrificing what passengers need most. Revenue protection, accessibility, passenger experience, and operational efficiency—now all in one gate. Read the story to see how @chilternrailway and Cubic brought FEnX to life 👉 hubs.ly/Q04Bd1KM0 #UK #PublicTransport #UKRail #FareGates #TicketGates #Buckinghamshire #England

What does "going the extra mile" really mean in customer service? We asked our service representatives across global programs to share their perspectives. Their answers reveal something powerful: going the extra mile isn't just about solving problems. It's about listening with intention, anticipating needs before they're voiced, and turning frustrating moments into positive experiences. It's taking that extra minute to explain clearly, showing genuine care when someone's having a difficult day, and making sure customers feel heard, respected, and supported from start to finish. These are real insights from the people on the front lines, handling thousands of contacts each month and making transit work for riders every day. Here's what going the extra mile means to them. 👇 hubs.ly/Q04BbgL60 #Cubic #CustomerService #CustomerSupport #PublicTransit #PublicTransport

We had a wonderful evening at the Next Steps in Transport event at the London Transport Museum! About 100 young people joined us to look at careers in the transport sector, and the atmosphere in the room was inspiring. Our team enjoyed showing our work using practical demonstrations and having honest discussions about the future of public transport and the different career paths available in the industry.   One young attendee shared: "Everyone present was so welcoming and willing to answer any questions I had… I came into the Museum with no direction and left with lots of knowledge and potential careers."   That made our day. ❤️   #Cubic #UK #London #PublicTransport #Careers

Huge congratulations to Michael Gosling, our Service Management Systems Manager, recognised for the second time in a row in the Stand Out 50 Leaders by Future of Field Service! 🎉   Nominated by colleagues and peers, Michael stands out for his commitment to service excellence, innovative approaches, and authentic leadership.   Service is an important part of business, and Michael's leadership continues to inspire our team.   And there's more: Michael is also featured on the digital billboard at New York Times Square!   Well done, Michael! 👏   👉 hubs.ly/Q04yDbmg0   #Cubic #PublicTransport #FieldService #Leadership

🚇 The journey from High Wycombe's original gateline to today's FEnX gates three decades later represents more than just technological advancement. It's about addressing some of the biggest real challenges on the network today that matter to passengers and operators alike: ✅ helping protect fare revenue and support a fairer transport system ✅ improving accessibility for passengers who need more time or space to get through the gate line ✅ making things safer for staff and passengers at the gate line That's what makes #FEnX different. Most importantly, it’s a visible change that shows the railway is evolving in ways #passengers can see and feel in a very real, everyday way. BBC News has the story in depth 👉 hubs.ly/Q04B6lVg0 @chilternrailway #UK #PublicTransport #UKRail #FareGates #TicketGates #Buckinghamshire #England

Simple fares and fair fares are not the same, and that difference matters. A fixed fare is easy to understand, but its impact differs from rider to rider. A differentiated system might better account for distance and ability to pay, but it can become hard to use. The key question for a modern fare system is how much effort it requires of riders.   What should transit authorities do to promote ridership, ensure affordability, keep things simple, and achieve financial sustainability at the same time?   Take a look at the five-step framework for fare model transformation and why the best ones conceal complexity from riders while meeting a variety of mobility requirements behind the scenes. 👇 hubs.ly/Q04yD2XN0   #Cubic #FareCollection #PublicTransit #PublicTransport #TransitStrategy #FarePolicy

To our customer service teams around the world: Thank you. 🙏 During Customer Service Week and beyond, we're celebrating you—the ones who answer each call, the problem-solvers who are there every day, and the people who make sure that riders get going.   Great food, gifts, laughter, and a fun raffle made the week special.   What sets you apart is the genuine heart you have for this work, the patience you show on difficult calls, and your teamwork when things get busy. Your dedication to showing up day after day keeps people going and ensures communities stay connected.   Your work’s impact extends well beyond the contact center, reaching riders, cities, and communities worldwide. Thanks for all that you do.   #Cubic #CustomerService #CustomerSupport #PublicTransit #PublicTransport #EmployeeAppreciation

📅 🚦Join us Thursday, Oct 29 at 1:00 PM ET for the first look at TruView™ Central, our newest web-based traffic management platform.    TruView Central leverages existing ATMS systems and field controller networks to deliver real-time monitoring, command and control, database management, scheduling and more into one secure, modern interface—accessible from any web browser or device.   This is your first look at the future of traffic management. See TruView Central in action and discover how it gives signal operations greater visibility and control. Register to save your seat today 👇 hubs.ly/Q04zV01Q0   #Cubic #TruView #TruViewCentral #ATMS #IntelligentTransportationSystems

🚇 @MTA hit 1 BILLION subway rides in 2026, one week earlier than last year 👏 🎉 👇 hubs.ly/Q04zQX7P0   CTTO #MTA #NYC #PublicTransit #NewYork #Subway

It’s a big moment for @chilternrailway and Cubic. After nearly three decades, we’re back at High Wycombe with something new. The original gateline at the station was installed by Cubic 27 years ago. Now, we’ve introduced our next-generation FEnX gates, and Chiltern customers are the first in the UK to use them. That says a lot about the partnership. Chiltern Railways has always been willing to try new ideas and push things forward, and we’ve achieved many firsts together over the years. We’re proud to be working with Chiltern on this, and excited to see where it goes next. Read more 👉 hubs.ly/Q04zNlLQ0 The gates were unveiled at the station by Tony Baxter, Interim Managing Director of Chiltern Railways, Kevin Masin, Cubic Managing Director for Europe, the Middle East and Africa, and Emma Reynolds, MP for Wycombe and Chief Secretary to the Treasury. #UK #PublicTransport #UKRail #FareGates #TicketGates #Buckinghamshire #England

That was a wrap at #APTAtransform26! 🎉 What an incredible event, packed with booth visits, hands-on demos, customer meetings, and meaningful connections with industry partners. @umomobility was buzzing with excitement—our Umo Mascot and, of course, the Umo plushie made quite the impression, and the flexible fare payment platform solution Umo offers sparked great conversations throughout the show. TruView Central, our new web-based traffic management platform, debuted at APTA, showing how it gives traffic professionals greater visibility into and control over signal operations. Three prominent themes emerged from the show: ✨ AI and predictive intelligence are becoming more practical in transit operations—improving operational efficiency, demand forecasting, equipment downtime, and ultimately delivering better service reliability and passenger experience. Our AI-powered ticketing and fare revenue solutions made waves: FEnX fare gates being deployed in cities and FLARE on Bus, our new AI-powered fare evasion detection and analytics tool, were well received and tested by attendees, proving a redefined fare gate experience. ✨ The talks about electrifying transit are now extending beyond the choice of vehicles to include the whole ecosystem, such as infrastructure, charging stations, energy supply, operations, maintenance, and the economics involved in large-scale deployment. ✨ Regional network connectivity and integrated ticketing are advancing, making trips across multiple operators simpler and more coordinated. Chicago demonstrated this beautifully with its public transit design for large-scale events and tap-and-go fare payments across the Ventra system—trains, buses, or commuter rail—making it easy for visitors with one simple tap. 🤝 Above all, partnership is key for the future of public transit. That's why we were all there. Thank you, @APTA_Info and Chicago, for bringing the industry together! And to our team—thank you for your hard work and for showcasing the best of Cubic. ❤️ @NITA_Chicago @PaceSuburbanBus #Cubic #FareCollection #Umo #OpenPayments #Chicago #PublicTransit #Illinois

We're thrilled to celebrate Tywan Williams, our Team Lead in Customer Service, who has been named the Contact Center Representative of the Year for the 2026 National Customer Service Association All-Star Award! ✨   Tywan's commitment to exceptional customer service, his leadership, and the care he brings to his work every day for the OMNY program and Cubic have earned him this well-deserved national recognition.   Thank you, Tywan, for setting the standard of excellence throughout the years and for representing the best of what we do. We're excited to see your hard work recognized and proud to have you on our team and celebrate this moment with you!   Congratulations! 👏   #Cubic #CustomerService #OMNY #PublicTransit #CustomerServiceWeek

🍁 🎉 Windsor riders, welcome to @umomobility! @Transit_Windsor has officially launched Umo, giving you the freedom to pay your way.   Whether you prefer tapping your phone with the Umo App or using a physical Umo card, paying your fare just got easier. Plan your journey, manage everything in one place, and board seamlessly.   As Umo continues to expand across Canada, we're excited to bring this modern, convenient fare payment solution to more communities.   @CityWindsorON   #Ontario #Canada #PublicTransit #Umo #FarePayments #Cubic #FareCollection

Final day at #APTAtransform26, and what a show it's been! Our booth has stayed busy all day. We’ve enjoyed giving demos, meeting with customers, and having great conversations with others in the industry. Days like this are what we love most.   The future of public transit is built together and thank you to everyone who visited us.   If you haven’t yet, stop by booth 2043 to say hello. Even if you’ve already visited, we’d love to see you again.   @APTA_Info @umomobility #Cubic #FareCollection #Umo #OpenPayments #Chicago #PublicTransit #Illinois

🎤 Our team. Live from Chicago. From AI-powered fare revenue protection to Umo's flexible payment solutions and ITS' new web-based traffic management platform, TruView Central, we brought the innovations that matter.   The energy at our demo zone is incredible. The conversations are even better.   Catch the quick interview with the team behind it all 👇   @APTA_Info #Cubic #FareCollection #Umo #OpenPayments #IntelligentTransportationSystems #TruView #Chicago #PublicTransit #Illinois #FareEvasion