Donna Smith

Action bias. Football goalkeepers will jump to the left or right when facing penalties, even though statistically they'd be better off just staying in the middle. Action bias is the tendency to choose action over inaction, even where there's no indication that taking action will help. We tend to (falsely) equate activity with productivity & keeping control. We see action bias frequently in the improvement world. When results don't come quickly, leaders will want more changes, rather than waiting for the improvements to work their way through the system. Deliberately deciding to do nothing is a good practice/skill that improvement leaders need: thedecisionlab.com/biases/ac…. By @TheDecision_Lab

Microskills are specific competencies that form building blocks for capability. For the kind of strategic thinking that leads to significant, sustainable change, we need microskills that are logical, creative & emotional. In health and care organisations, we typically value the logical skills but undervalue the creative & emotional. It's a key factor in why we end up with small scale incremental change rather than bold collaborative change. Graphic by @alexnesbitt