@AlaskaAir I think your kennel policy needs some review.
Crazy that the custom aluminum TNC kennel on the bottom was fine when I started my trip on 5/18, but wasn’t “secure enough” on 5/26, but the flimsy plastic kennel is somehow more acceptable.
I would like to thank Becca, Manu, and Aerial from your ANC staff for helping get everything sorted and getting me on my flight, but this new nonsensical policy doesn’t increase safety or security for anyone and created a lot of undue stress