Hi Phil, We are very sorry to hear about the difficulty you've been experiencing. Were you able to get in touch with someone, or do you still need assistance? If not, please let us know, and we'll make sure to help! Have a good day!

Can you please do a speed test to see if the issue is resolved? We're receiving reports from customers that the issue is resolved however we're still waiting on a confirmation from the carrier.

Hello Robert, I'm very sorry to hear that. Are you still experiencing technical issues at the moment? Have a good day!

Hello, Some of our cable internet customers in Ontario were affected by network congestions, but they have now been resolved.  To regain full functions of your service, you may powercycle all your equipment. If you still have technical issues please call us at 1-877-810-2877.

Hello Katrina, We are extremely sorry for the inconvenience this situation has caused you. If you are still experiencing technical problems, please call us at 1-877-810-2877 so that we can better assist you. Have a nice day!

Hello Franz, We're very sorry for any inconvenience you may have experienced. Please send us a private message so that we can find your account and better assist you as soon as possible. Have a nice day!

Hello Donato, Yes, we can confirm that there was an outage that may still affect some customers in the Ottawa area. You can visit distributel.ca/support/netwo…… for any updates on the situation or call our technical department at any time while we resolve this issue. Thank you

Allo @DamagcdQueen, Malheureusement nous ne pouvons pas prédire l'accent de nos agents mais nous pouvons confirmer que nos agents parlent français ou anglais et sont prêts à vous aider. Si vous voulez être rappelé par un agent francophone, veuillez nous envoyer un message privé.

Hello @DamagcdQueen , We are very sorry for the inconvenience you have experienced. Please send us a private message so we can see what happened and make sure we resolve any issues you are experiencing. Have a great day, Thank you!

@smoothyuk Hello Andrew, We recently had one of our agents contact you to resolve the issues you are experiencing. Are you still having problems or do you still need help?

Hello, Are you still having technical issues with your internet? If so I would highly recommend you contact our technical support team at 1-877-810-2877.

Good afternoon Dennis, Is your phone service still down?

Hello - we do care about our customers having the equipment and programs they pay for. We will DM you directly.

@patchcollecter , Are you still having issue with your line?

Our Policy is to credit the actual downtime for the client affected. In this particular case it is 48 hours, so 2 days credit. Please contact us in private via a DM with your account number or phone number and we will be able to apply for the credit on your account.

Hello Tracy, As the cable in front of your house been fixed?

The issue is fully resolved.

We are currently experiencing a service outage impacting our cable Internet customers in Ontario and Atlantic Canada along with our wireless customers across Canada. This is caused by an issue with our underlying carrier, Rogers.

Bonjour, notre service de télévision devrait être de retour en ligne. Nous sommes désolés pour ce désagrément.

We are currently experiencing an interruption with our cable internet in the province of Ontario. The customers are unable to access the internet. The problem was forwarded to our appropriate carrier for investigation. We apologize for the inconvenience this may cause.