Formerly Ombudsman Services. If you’re looking to raise a dispute with your energy supplier, please visit our website for more information.
Warrington, Cheshire
Joined February 2011
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Using AI to prepare your energy dispute?
AI can help organise your information and improve the clarity of your submission, but it should never add, assume or change the facts.
Read our guidance: energyombudsman.org/advice-f…
#EnergyOmbudsman #ConsumerAdvice
We’ve published our latest Broker Report, marking our third year of the ADR scheme for energy brokers.
✅ 1,952 brokers in the scheme
✅ 980 cases accepted
✅ 79% remedies on time, up 16%
✅ 40% signposted by brokers, up 32%
🔗 energyombudsman.org/news/ene…
Today’s announcement by @Ofgem has confirmed the start of regulation for #HeatNetworks, building on legislation that came into effect in April 2025 allowing heat network consumers and small businesses to raise their disputes with our service. Read More: energyombudsman.org/news/ofg…
Heat networks regulation is on the way
From 27 January 2026, if you operate or supply heat to a heat network, these rules will apply to you. Now’s the time to get prepared
More info on our website: ow.ly/wnAT50Y3K7x
📩 Sign up to our mailing list: ow.ly/pcAZ50Y3K7y
ALT TEXT: Do you run a heat network or charge residents for heat? If so, new regulation is coming soon
Energy Ombudsman retweeted
📣@BritishGas has been appointed to take over supplying @tomato_energy’s customers, following a process led by Ofgem that protects consumers.
✅ If you're a current or former domestic customer and your account is in credit, your funds are protected
More: ow.ly/Ckfu50XpcN7
Today marks the #InternationalDayofSignLanguages. We work with @signsolutionsuk, allowing consumers to contact us and benefit from our service via #SignLanguage #BSL
For information on #accessibility adjustments we can make to our service, visit energyombudsman.org/accessib…
Today we welcomed @ofgem to our Daresbury Park office. We look forward to continuing our collaboration to support fair outcomes for consumers.
MORE INFO: energyombudsman.org/news/ofg… #Ofgem #UKenergy #collaboration #EnergyOmbudsman #consumerprotection
The Government’s proposals for automatic referrals to Energy Ombudsman will help ensure that all consumers who could benefit from our service have equal access to our support, making the process fairer and more accessible for all.
The work of @CitizensAdvice is crucial in supporting customers on what to do when things go wrong with their energy suppliers.
Automatic compensation will now play a part in that, helping working people be better protected & empowered to take action when necessary.
🎥
Energy Ombudsman retweeted
NEW: Households to be better protected with proposals for fairer, quicker & easier compensation from energy suppliers.
Automatic compensation to cover:
📞 Excessive call wait times
💳 Unexpectedly high direct debits
🗣️ Suppliers not responding to complaints
See more 👇🏻
Energy bills can leave consumers confused and overwhelmed, but it’s important to keep track of your bills to understand charges, and if the bill seems correct. We’ve published a useful guide, explaining how to read your energy bill: energyombudsman.org/advice-f… #energybills #billing
Following our recent remit expansion, our team visited @eonenergyuk's Citigen in London. With heat networks projected to supply 10% of UK heating by 2030, we're ready to ensure fair dispute resolution for consumers and suppliers.
Find out more: bit.ly/3G1a1uv
Energy Ombudsman retweeted
📣 We have appointed @BritishGas to take on supplying Rebel Energy’s 84,000 domestic customers and 6,000 non-domestic customers.
This follows a competitive process run by Ofgem to get the best deal possible for customers.
Follow the link for more ➡️ ow.ly/EfZx50VvAHO
Heat network suppliers can still register with our service after new legislation came into effect this week. If you’re a #HeatNetwork supplier and you still haven’t signed up, you can register here: bit.ly/4jhjFrq #EnergyOmbudsman #ConsumerProtection #EnergyRegulation
📢ATTENTION HEAT NETWORK SUPPLIERS📢New legislation comes into effect on 1st April 2025. Now's the time to register with our service to stay ahead of legislation. Sign up here➡️portal.energyombudsman.org/h…
#HeatNetworks #HeatSupplier #ukhousing #HousingAssocation @DESNZ_stats @ofgem
Earlier this week we attended the #UtilityWeekCustomerSummit, a meeting of colleagues within the utilities sector, all dedicated to improving consumer experience. Thank you to Utility Week for hosting the event – it was fantastic to connect with colleagues in our industry.
Need help with an unresolved energy dispute? Our free, accessible service makes it simple for consumers to resolve disputes with their energy supplier.
Our dedicated team work hard to provide excellent service by supporting consumers with their case from beginning to end.
Last week we attended #TheGathering, Scotland’s biggest celebration of the voluntary sector organised by @SCVOtweet. We were there to raise awareness of our service and make sure we’re accessible to all small businesses in the voluntary sector. #Voluntary #SmallBusiness
Did you know that our easy-to-use service is free to consumers?
Start your dispute at bit.ly/453uvdq
Before raising your dispute with us, please allow your supplier eight weeks to put things right (unless you receive a deadlock letter from them sooner).
We were pleased to participate in @NEA_UKCharity's Annual Conference in Liverpool, joining businesses, charities, and policymakers to address #fuelpoverty. Thank you to @Miatsf and @LCRMayor for visiting our stand. #NEA
We attended the East London Mosque for @MuslimCouncil's AGM. We're working with MCB to improve accessibility and make sure more British Muslims know about our services. #MCB #Accessibility
Are you a small business struggling with an energy dispute?
Whether it’s billing issues, service disruptions, or contract concerns, if you have an unresolved dispute, you may be able to access our free and impartial service.
bit.ly/4aIWOSx
#smallbusiness #energybills
