America’s foremost technologist named after a Great Lake. Consumer protecting.

Washington, D.C.
Joined March 2007
Good morning! If you’re in the US and struggling with your health insurance (they won’t cover something they said they would, overcharged, can’t get a straight answer, etc) there’s super effective, free help. Your state insurance commissioner! – at Washington, DC
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During today’s hearing on the surveillance pricing bill @stephtngu talked about the Amazon holiday toy catalog and how there are no prices listed, just QR codes. I hid this from my kids because it arriving the first wk of October is disrespectful but WOW.
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In their bankruptcy filings Character AI disclosed that the FTC opened an investigation into them under Chair Khan, only for it to be closed by the Trump-Vance FTC. No justice for the parents of children who harmed themselves because of their chatbots.
This week, Character AI said it filed for Chapter 11 bankruptcy protection, citing legal and operational woes. Character AI is an app and website that allows users to interact with hyper-realistic digital companions. Juliana Peralta’s parents warned about the platform after their 13-year-old daughter died by suicide inside their home a few years ago, 60 Minutes reported this past December. When police searched Peralta's phone, they discovered the Character AI app was open to what investigators described as a “romantic” conversation. If you or someone you know is in emotional distress or a suicidal crisis, call the National Suicide Prevention Hotline at 988 or 1-800-273-TALK (8255).
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Last Friday, my kids and I witnessed the Eastern Market scooter crash that killed Talib Shakir. Two riders hit each other, and neither was wearing a helmet. Mr. Shakir's head hit the curb. He suffered horrific head trauma. I sprinted to the fire station for help while someone else called 911. From what I saw, I think he was killed instantly. I've had a week to reflect. 🧵 washingtonpost.com/dc-md-va/…
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The biggest companies in the world may lean on AI Chatbots to cheat people out of their rights. As the AI debate focuses on catastrophic risks on the horizon, CLE's @stephtngu & @BorrowerJustice 's @adamt2005 stay grounded. So excited to join w @CntrLawEconomy on this one.
If a firm's AI customer-service chatbot gives false information, traps customers in doom loops, or fails to actually help, that firm may be violating the law. A new brief from the Center for Law & the Economy's @stephtngu and @BorrowerJustice's Adam Teitelbaum explains the various laws that apply when businesses outsource customer service to AI chatbots. This is the first in a series explaining how existing laws apply to AI: law-and-economy.law.columbia… And a deeper dive published @HarvardJOLT: jolt.law.harvard.edu/digest/…
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If a firm's AI customer-service chatbot gives false information, traps customers in doom loops, or fails to actually help, that firm may be violating the law. A new brief from the Center for Law & the Economy's @stephtngu and @BorrowerJustice's Adam Teitelbaum explains the various laws that apply when businesses outsource customer service to AI chatbots. This is the first in a series explaining how existing laws apply to AI: law-and-economy.law.columbia… And a deeper dive published @HarvardJOLT: jolt.law.harvard.edu/digest/…
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It’s outrageous that private equity investors are buying up youth sports leagues and gouging families. We will be investigating this price-gouging, conflicts of interest with coaches, and determining whether these takeovers are putting kids at risk. xitter.cf/GavinNewsom/status/210…
GET PRIVATE EQUITY OUT OF YOUTH SPORTS! Need to go after this ASAP, @ChopraUSA! Make youth sports affordable for families!!!!
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When entrepreneurs start a local franchise, they shouldn't get fake or incomplete information from a corporate franchisor. @CaliforniaDFPI has taken action against a popular seafood chain for tricking its operators. xitter.cf/ocregister/status/2105…
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Starting tomorrow, Californians will enjoy the strongest car-buying protections in the nation. We are eradicating junk fees and bait-and-switches that cost families big money.
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NEW w/ @dmehro: A recently unsealed court filing that heavily cites government-produced documents + DHS agent depositions alleges that yes, there *is* a DHS database that's filled with protesters, called ICM. It's built by Palantir. wired.com/story/ice-has-been…
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In 1902, women on the Lower East Side organized a boycott when the price of kosher meat jumped 50%. How do we build collective power when every consumer sees a different price—and every worker a different wage? My thoughts, now in @thenation.
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My article Lawbreaking as a Method of Competition is out in @AmULRev. I argue that large-scale violations of consumer protection, labor, and other laws of general application should be challenged as an unfair method of competition by the Federal Trade Commission.
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Sign👏up👏for👏free👏 How to interrogate a corporate chatbot: A primer and demo for journalists, tomorrow at noon ET w/@Erie 👇👇👇 shorensteincenter.org/event/…
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Join us Sept. 29 at noon ET for a hands-on demo, "How to Interrogate a Corporate Chatbot: A Primer and Demo for Journalists," featuring @Erie, former chief technologist at the Consumer Financial Protection Bureau. Register for free: shorensteincenter.org/event/…
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264,000 errors. @NYCMayor has delivered the largest worker settlement in NYC history.
Since 2023, more than 200,000 Dashers in New York City were underpaid or paid late under the City’s delivery worker pay rules. These errors were unintentional, but that doesn’t make them acceptable. Dashers should be paid in full, on time, every time. We take full responsibility, and we’re deeply sorry. We’ve reached a $131.5 million settlement with the NYC Department of Consumer and Worker Protection. Every impacted Dasher will receive the amount they are owed, and they’ll be contacted directly with payment details. We understand the impact of even one missed or late payment. We’ve addressed the issues that caused these errors and made changes to prevent them from happening again. Read more here: about.doordash.com/en-us/new….
Readers added context they thought people might want to know
DoorDash spent $1 million in the 2025 NYC mayoral election against Zohran Mamdani, whose campaign included promises to investigate delivery/Rideshare services for underpaying/withholding wages. politico.com/news/2025/05/1…
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HUGE: Zohran Mamdani just won a $131.5 million settlement from DoorDash after finding the tech giant underpaid 260,000 delivery workers for years. It’s the largest labor enforcement action in American municipal history. We spoke to NYC Commissioner Sam Levine about how the administration is holding the billion-dollar company accountable and cracking down on greedy algorithms that shortchange workers.
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We created the first searchable list of all the members of Congress with investments in AI industry. Dozens sit on committees responsible for regulating AI or authorizing contracts to AI-driven defense contractors.
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My mother is a constituent of his, and I guarantee she doesn’t want AI-written letters back when she asks for help *or* someone excited about using AI to cut pay. This is gross.
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The Trump admin is having DOGE set up an AI powered website called America dot gov where you can try to file your taxes or get a passport. The main way to use it? An AI chat bot. Getting stuck in a doom loop on America dot gov is a hell of a metaphor for the Trump era.
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The power and promise of artificial intelligence are no excuse for using this technology to break the law or put New Yorkers at risk. I'm urging workers with information about emerging AI development that may be violating the law to contact my office. ag.ny.gov/i-want/use-whistle…
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Do AI companies need an antitrust exemption to take time to work on safety and address potentially catastrophic risks? As an FTC antitrust attorney put it, “no humanity would result in no competition.” wired.com/story/the-ai-slowd…
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