Greg 📻👨‍✈️

spent a few nights at Marina Bay Sands in Singapore last week and it completely broke my brain about what customer service actually means 30 minutes after we checked in, a hotel worker accidentally opened our suite door for different guests. She saw me on the sofa, apologised, closed the door. Five minutes later: WhatsApp message from my hotel rep apologising, confirming it was our room, their error. They later refunded 50% of the night. Waived all our extras- food, drinks, amenities. Sent gifts to the room. Not because we complained. We didn't even mention it. They just handled it. I haven't experienced anything like that in years. Not in the UK, not anywhere in Europe or America. The bar has dropped so low that basic proactivity feels like magic. All the little details. Just... showing up. Being responsive. Caring that they made a tiny mistake. anyway I'm staying there again next time I'm in Singapore The thing that gets me is how rare this is now. It shouldn't be remarkable that a luxury hotel actually delivers on the luxury part. But here we are.