HGEM

Meet Marine😊 Marine has seamlessly stepped into the role of Client Success Manager, where she is already helping our clients deliver exceptional hospitality experiences💚 🍴 𝐃𝐨 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚 𝐠𝐨-𝐭𝐨 𝐬𝐩𝐨𝐭? Chez Marcel, Bristol - you 𝘮𝘶𝘴𝘵 try the French cider!

🔥 Big flavours, bold character… and now, insights into exceptional hospitality experiences. We’re thrilled to partner with @BigEasyLondon to support their legendary hospitality journey. #GuestExperience #HospitalityInsights #HospitalityExcellence

Meet Tammy! 🌟 👉 𝐌𝐨𝐬𝐭 𝐦𝐞𝐦𝐨𝐫𝐚𝐛𝐥𝐞 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: "My daughter’s wedding held at @SouthLodgeHotel. The staff, facilities, and beautiful grounds made for a very special day." Welcome, Tammy! #GuestExperience

On Thursday, HGEM's Steven and Anna enjoyed the fabulous 𝘚𝘱𝘦𝘦𝘥 𝘞𝘪𝘯𝘦 𝘛𝘢𝘴𝘵𝘪𝘯𝘨 event hosted by Hospitality Titans & SevenRooms 🍷 A huge thank you to the teams behind this event, including the fantastic wine experts😊 #HGEM #HospitalityNetworking

HGEM’s Emily, Louise, Sarah, and Joanna have had a fantastic week at Royal Ascot 🐎🎩 On the ground, they’ve been ensuring our Mystery Guest Audits run seamlessly - setting the bar higher than ever 👏 Our @Ascot partnership: rb.gy/gcikyi #RoyalAscot2025

We had an amazing time at the BII #LOYA Summer Event on Tuesday... and what a scorcher it was! ☀️ Our very own Steven Pike was part of the esteemed judging panel, crowning the Three Horseshoes, Witney as the thoroughly deserving winners - a huge congratulations! 🎉 #LOYA25

A huge congratulations to several of our wonderful clients who scooped an award at the @QSRMediaUK Awards! 👉 @cocodimama_uk 👉 @SaladProject 👉 @PopeyesUK 👉 @ChopstixUKI Also, a massive well done to all the other finalists and winners! 👏 #Hospitality

The BII #LOYA Summer Event has officially begun - and what a fantastic day it’s shaping up to be! ☀️ HGEM’s Steve, Bryony and Anna are there, alongside our wonderful guests and are looking forward to a day full of celebration & well-deserved recognition🤝 #BII #TeamHGEM

👋 Meet Anna, our new Marketing Manager! 🍽️ Most memorable hospitality experience: "Ugly Butterfly by Adam Handling, next-level menu and a true zero-waste ethos." @AHRestaurants 💡Top marketing tip: "Lead with purpose, not product." Welcome, Anna! 💚 #MeetTheTeam #HGEM

We’re thrilled to see our amazing client @wagamama_uk have launched their brand-new summer menu🌞 This is a fantastic example of how listening to your customers can directly influence menu innovation 🍽️ 👏 Hats off to the wagamama team! #GuestFeedback #wagamama #HGEM

A warm welcome to PUBLIC URBAN BARS LTD! 🎉 We’re delighted to be supporting the team, with our Mystery Guest Audits, to help them gain valuable insights across their 6 venues!🎶 We're excited to have you on board!💚 #HospitalityExcellence #GuestExperience #HGEM #Partnership

...Before the Spicy Margaritas started flowing last night at #Cheers! 🌶️🍸 A huge thank you to everyone who joined us and made it such a memorable evening! A big shout to the S4labour team for their brilliant organisation skills💚 Already counting down to Cheers! 2026 🎉

We're thrilled to see our amazing clients The Salad Project and Dishoom, team up for a delicious new collaboration - an Indian-inspired salad featuring chaat masala, malai chicken and a mustard dressing!🥗✨ Salad of dreams🤤 #customersuccess #hospitality #collaboration

Amazing to see that our brilliant client Gaucho - have been named as one of the Best Places to work in The Sunday Times for the second year it a row!👑🎊 Congratulations team, very well deserved💚 #hospitality

Welcome on board, the fabulous- Twycross Zoo!👋 A conservation charity, protecting endangered species around the world🐒 We are incredibly excited to be supporting with Mystery Guest Audits, Guest Feedback & Review Management to enhance the customer experience💚 #hospitality

Exciting news from MCA Insight about our wonderful client Tortilla- who have reported a 3.5% revenue uplift to £68m for FY24 and like-for-like sales up by 5.9% for 2025 Q1🎉📈 Amazing work- Well done team 👏💚 #hospitality #clientsuccess

We are pleased to welcome on board - Akara!👋 A restaurant located in Borough Yards, offering a relaxed dining experience with a modern twist on West African cuisine🦁 We are incredibly excited to be supporting the team to focus on service & brand standards💚 #hospitality

We had such a great time on Tuesday night hosting an incredible evening in partnership with Hospitality Titans ™️at the beautiful Mint Leaf London! 🍸✨ Thank you to those who joined us and made the night extra special🙌 Roll on the next one 👏 #hospitality #event

HGEM's Beth, Emily, Steven, Keit and Bryony are at the #Propel - Excellence in Pub and Bar Retailing Conference today, where they have listened to some brilliant talks so far💚 Big shout out to the Propel team for a fabulous event, as always 👏🏻 #propel #hgem

We are pleased to welcome on board, the wonderful- Barn Stanway!🌸 A beautiful garden centre & café known for their delicious coffee, cakes & home cooked breakfast☕ We are incredibly excited to be supporting with Mystery Guest Audits to help monitor service💚 #guestexperience