Curious about pretty much everything. Sr. Research Manager @BestBuy, civics enthusiast, upper midwesterner. Mostly tweeting to organize my thoughts.
Minneapolis, MN
Joined July 2021
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I'm getting to the place with Wordle where I'm starting to ponder important questions like
What is the most common first word?
Does it take more guesses on average for words with two of the same letter?
Why am I still haunted by the day the word was abbey?
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Very humbling week. Some ups, some downs, and pretty much everything in-between. Progress feels so small sometimes you barely notice the change.
The good news: next week is a new week with all sorts of new opportunities.
This is one major area where research can always improve - scenario testing (and even some observation) can't always uncover real-world context. Context changes frequently. Whether it be our environment, in the moment needs, ability to perform a task, level of distraction, etc.
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Does anyone know of any resources out there about research in service design? Particularly when services cross through digital and non-digital spaces.
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6. Using story telling as a way to share research findings. Stories are an antidote to siloed thinking. They show context and how people weave in/out of silos through their experiences. We HAVE to get better at story telling as a field.
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I am begging you to please not put so many words on a slide that you need to change the font size to 12 or lower.
Make it a visual.
Tell a story.
Throw it in the appendix for the ultra-curious.
Almost *anything* else is better for getting your point across.
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Everything written about research and design is a reflection of our in-the-moment context as an industry. I have noticed a shift from a focus on methods and approaches to the beginning conversations around leadership within orgs. This is probably reflects how things are evolving.
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Researchers are often conducting research in two directions - within a silo or across silos. Both have a time and place but it is important to understand what you and the team are trying to learn.
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When we talk about "working ahead" of development cycles, I suspect we are often talking about the strategic thinking required for research across silos. Thinking about research within and across teams has helped me differentiate work (as well as timelines and scopes).
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