Harriet Ruff

I pledge to Be Vocal and speak up when I see people not behaving in an inclusive way. #BeEqual ibm.co/2NIPvzB

“I want to see the decision and policy makers in healthcare get under the skin of the experience of the communities they serve” 🙏🙏 @Jemima_G #NHSConfedExpo #IBMConfed22 🐝 – at Liverpool, England

“The scope to iterate, be brave, go fast and learn as we go is so untapped in healthcare” @MarkPriceDavies #NHSConfedExpo #IBMConfed22 🐝 – at Liverpool, England

“The similarities in healthcare and retail surprised me the most when I moved from public to private sector. It’s not as far ahead of the customer value proposition as I thought, I’d like us to start thinking about the patient value proposition” @R1chardatron #NHSConfedExpo – at Liverpool, England

“We should start a campaign to stop talking about ‘hard to reach’ people and start talking about ‘hardly reached people’ - the onus is on us” hear, hear @MarkPriceDavies! 👏 #NHSConfedExpo #IBMConfed22 🐝 – at Liverpool, England

“Needs of the people using the care service can start shaping service, where you can not only see the service but the service can start to see you” @MarkPriceDavies #NHSConfedExpo #IBMConfed22 🐝 – at Liverpool, England

“We want people to have a delightful human experience of healthcare, we must start with understanding what it is that people need” yes @Jemima_G 🙌 #NHSConfedExpo #ibmconfed22

“A big part of personalisation is trust, we have to bring together silos of data in real time. Every interaction can be positive or negative, bad personalisation can be so detrimental” - Lee Edwards @Adobe #NHSConfedExpo #ibmconfed22 🐝 – at Liverpool, England

“The ability to build out communities is a large part of personalisation now” says Lee Edwards of @Adobe #NHSConfedExpo #ibmconfed22 🐝

“Healthcare is more than ripe for disruption, 90% of care spend is on preventable diseases and it takes 17 years for a research insight to manifest in the market” 👀@LorenaPuica #ibmconfed22 #nhsconfedexpo – at Liverpool, England

“The power to improve the patient experience is in the hands of those who deliver that care - we use front line learning coordinators to share findings from observing shifts to improve care, giving hope that they can have an impact” @CEmWilliams #nhsconfedexpo #ibmconfed22 – at Liverpool, England

“When I’m talking about quality I’m talking about patient experience and safety as well as clinical effectiveness” @CEmWilliams #nhsconfedexpo #ibmconfed22 – at Liverpool, England

“Innovation and improvement are driven by hope” 👏 @CEmWilliams #nhsconfedexpo #ibmconfed22 – at Liverpool, England

Closing the gap between technology and clinicians with @CEmWilliams from @MSEHospitals #ibmconfed22 #nhsconfedexpo

“Big technology implementations rarely fail because the technology doesn’t work, but because the supporting business process changes haven’t been considered” 🙏 @kiralevy #ibmconfed22 #nhsconfedexpo cc @awscloud