👩👱‍♂️ + 🤖 = Exceptional Customer Experiences
Plano, TX
Joined December 2015
- Tweets2.4K
- Following369
- Followers255
- Likes1.5K
Humach retweeted
Only one week to go! Attend our Webinar - Using #ArtificialIntelligence to hear the Voice of the Customer with Phil Hodsdon, VP Sales at #Payoda, and Tim Houlne, CEO at @HumachKnowsCX?
Register now! - lnkd.in/ghRdGb
When? June 10th, 2021 | 12 Noon EST | 9:00 AM EST
Humach retweeted
@HumachKnowsCX Expresses Concern on New Compliance Vulnerabilities for Remote Contact Centers ow.ly/gQaA30rJnRp #COVID19 #Humach #technologyoutsourcer #Security
Humach retweeted
Have you registered for our Webinar on Using Artificial Intelligence to hear the Voice of the Customer” with Tim Houlne, CEO at @Humach yet?
Date: June 10th, 2021| Time: 12 Noon EST | 9:00 AM PST
Register here: lnkd.in/gGx3tq7
#callcentre #callcenterservices #AI
Humach retweeted
Our winners for the Coaching and Culture category are ...
-Ellen Christenberry of @sharpentech
-@Sell_Integrity
-@mercenator
Humach retweeted
In the early weeks of COVID-19, this executive saw his company get hit hard. Yet the company didn’t rest. Now the year is shaping up to be better than 2019, with revenue projected to climb by more than 140 percent.​ bizjournals.com/dallas/news/…
Humach retweeted
@HumachKnowsCX Acquires InfinitAI for AI-Powered Conversational CX
#cx #cxtechnology #customerexperience #contactcentertechnology #data #network #AITechPark #ArtificialIntelligence #Security #AI #Technology #artificialintelligencemarketing #AITech
ai-techpark.com/humach-acqui…
Humach retweeted
Before you head into the weekend, be sure to check out today's roundup of tech and startup news: americaninno.com/northtexas/… @CrateBind @ShardusLedger @UT_Dallas @Instacart @HumachKnowsCX @ThinkWhy_
Humach retweeted
Learn how @HumachKnowsCX, a cloud-based customer experience solutions provider, relies on Talkdesk Studio to deliver seamless, effortless and immediate customer sales and service support. bit.ly/3a6YYLH #StudioStories
Humach retweeted
You don’t lose customers. Customers leave. Losing suggests you had control of them, or that you misplaced them, or you had them and they slipped through the cracks. Customers are in control of themselves and their own choices.
Humach retweeted
For many big companies, innovation is just a show. s.hbr.org/31UJAhc
Humach retweeted
With all of the cool technology and social media trends, don’t forget the basics of great customer service. You still have to hire right, train right, manage right and always work at creating a customer focused culture.
Humach retweeted
Five Ways to Build Emotion into Customer Experiences
1. Stimulate the senses
2. Turn disappointment into delight
3. Plan to surprise
4. Tell compelling stories
5. Run controlled experiments
mitsmr.com/2M32oX9
Humach retweeted
The Pros And Cons Of Instituting A Customer Loyalty Program buff.ly/2NQuLbs via @Forbes Good article about whether you should have a loyalty program.
Humach retweeted
Great insight from our friends at @weareHUMACH about keeping pace with evolving client expectations exponenthr.com/blog/this-is-…
Humach retweeted
This is How You Should View CX From Now On. exponenthr.com/blog/this-is-…
Humach retweeted
Good read -> Are You Stepping Up to the Challenge? Prepare for Disruptions and Adapt to Consumer Behaviors ift.tt/2HkSTPc #custexp #custserv #cx
Humach retweeted
When employees feel a purpose at work, they try new things, engage in deeper learning, and make surprising contributions. s.hbr.org/2KDcw5O
Humach retweeted
The 20 Best #CustomerExperience Metrics For Your Business #Sales #CustomerEngagement #Loyalty bit.ly/2MxQOD9
Humach retweeted
"Brands can’t win on #CustExp unless their approach keeps pace with the new ways people research, compare, buy and share their experiences." Keeping customers at the heart of everything you do is always key to great #CX. Good strategies here to that end. buff.ly/2kd5Thm
