To: Flipkart Customer Support and Grievance Redressal Officer @flipkartsupport @Flipkart Subject: Formal Complaint Regarding Short Delivery, Incomplete Refund and Repeated Return Messages for Spento Comforters Dear Flipkart Grievance Redressal Team, I am writing to formally complain about the mishandling of my order for 10 Spento comforters, placed on 29 September 2026 and delivered on 2 October 2026. The package was received by my son after I provided the delivery OTP over the phone. However, when the package was opened at home, we found only one comforter inside, even though the package label mentioned a quantity of 10. I immediately attempted to return the item and raised a complaint with Flipkart. Subsequently, I received separate return notifications for the items. Nine return messages arrived together, and I initiated the return process separately for each of those nine entries. However, despite initiating the return process, I have received a refund for only 7 items, whereas the status of the remaining items has not been properly clarified. To make matters worse, the package has already been handed over for return, yet I continue to receive repeated return notifications for the tenth item. This has left me confused and concerned because I do not understand what more I am expected to return when the package has already been handed over. This entire experience has caused me considerable mental stress, inconvenience and loss of time. I have made efforts to resolve the issue through the prescribed process, but the incomplete refund and contradictory return notifications remain unresolved. I would therefore like Flipkart to address the following questions: 1. Why was an order for 10 comforters delivered with only one piece inside the package? 2. Why have I received a refund for only 7 items when the return process was initiated for nine entries? 3. What is the status of the remaining refund amount, and why have I not received a clear explanation? 4. Why am I still receiving return notifications when the package has already been handed over? 5. Who will take responsibility for the inconvenience, confusion and mental harassment caused by this repeated mishandling of my complaint? I request Flipkart to take the following corrective actions immediately: - Conduct a thorough investigation into the original order, package contents, return requests, pickup records and refund transactions. - Process all eligible pending refunds after reconciling the order and return records. - Correct the erroneous or duplicate return requests and stop sending unnecessary return notifications. - Provide a written explanation of the discrepancy and confirm that no further action is required from my side for an item already handed over. - Provide a formal complaint reference number and a clear resolution timeline. Please do not close this complaint with a generic response. I expect a proper investigation and a written, point-by-point resolution. If this matter remains unresolved, I reserve the right to escalate the complaint to the appropriate consumer grievance authorities and seek the remedies available under applicable consumer protection laws. I look forward to your prompt response and a fair resolution. Yours faithfully, Name: vikas bhardwaj Registered Mobile Number: 9999113381 Date: 13 October 2026