User Researcher @coopdigital. Lover of pandas, burritos and bicycles. Also now a lover of lockdown puppies
Joined November 2014
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Want to improve the services used when going through bereavement? You can join the Co-op Funeralcare team as an Associate Researcher. It's incredibly meaningful work and the team is absolutely fab including yours truly. Hybrid role in MCR - apply here lnkd.in/d4bQEs_J
Jamie Kane retweeted
A call for help! Would anyone have any Cambridge simulation gloves I could borrow for a session next Thursday (6th)?
So so proud of this work and everyone in our team. The importance of doing research into sensitive areas like this cannot be overstated
Read how the Funeralcare Customer Product team worked to improve our services for people with a terminal illness or near end-of-life by not shying away from difficult conversations or sensitive research.digitalblog.coop.co.uk/2023/…
🍻🥂 thanks so much for organising. Maybe I need to get myself to hebden bridge for the next one!
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Super excited to be joining in with what will be a thought provoking series of lightning talks all about design and research for death and bereavement
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Jamie Kane retweeted
Our design team is growing and we're looking for a Lead User Researcher to join 1 of our product teams.
This team focuses on the community side of our Co-op offering which is so important right now 👫
Please RT
#jobs #design #userresearch #uxdesign
jobs.coop.co.uk/job/greater-…
Jamie Kane retweeted
When Boris Johnson was Mayor of London, he spent £53 million on a bridge that was never built.
Now he's offering the whole of Greater Manchester just £22 million to deal with a pandemic.
Solidarity with the people of Manchester. You deserve better.
Absolutely fantastic series of books, so sad to turn the last page but it's been quite the fucking journey!
Honest conversations about the difficulties of arranging a funeral are vital for making it an easier experience in the future - here's some recent research we did looking at one specific form within the online journey
We recently revisited a form which helps people to start a funeral arrangement online. @Jmekane explains our observations and how we’d like to improve, as well as the challenges of remote research into a sensitive subject digitalblog.coop.co.uk/2020/…
Great lightning talk from @Jo_Scho about 'Why we do not tell people how to feel' at the first @a11ymcr 🙌👏
youtu.be/7Tt_-gtUCgo?t=467
Good for families that Bojo has made a U turn on #maketheUturn after public pressure. Ridiculous that Rashfords campaign was turned down so quickly anyway - even more proof that the Tory default is not caring about anyone but themselves
Show your support against racist facism with more than just a black square. This donation link will let you give money widely across where it's needed.
secure.actblue.com/donate/ba…
Super proud to be part of my first blog for @CoopDigital!
There's some really interesting challenges designing for voice and we definitely learnt a lot researching this
Absolutely great session 🙌, lots of similarities between our ways of working but great to see the differences and learn about interviewing techniques in such a legally complex setting
Fab user research community of practice today @CoopDigital
A police detective shared her best practice for interviewing suspects and victims.
Much more at stake in avoiding leading questions. Focused on open ended interview techniques.
Thanks for organising @MaisiePlatts ✨
