Measuring impact. There's an increasing focus on demonstrating impact in our work in improvement, change & knowledge creation. But while we're so busy measuring impact, is anything actually changing? Data & measurement are important but they're not enough to create change, particularly in complex systems. Here's a brilliant new discussion article that offers: 1) A history of impact measurement and how its cultural roots are affecting how we think about impact today 2) How "value" skews impact measures 3) How the more uncertain things become, the more the push for methods that help us generate a sense of certainty grows - which should make us question them 4) How might we pragmatically frame ‘impact measurement’ in the context of complex challenges & work to improve systems? medium.com/good-shift/now-we…. By @Centre4SysInnov via Paul Batalden

Many organisations in health and care are shifting from the language of "quality improvement" to "continuous improvement". Here's a couple of graphics that highlight the power of continuous improvement. The first is adapted from QuotedVisually. The second is by @melodie_ltd (Instagram), via @RobinD100.