25 years of global hospitality experience - Tailored coaching plans designed for outlets that want growth - Proven track record of increasing team performance
Greater Toronto & Niagara
Joined January 2011
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- Following1.5K
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Service Standard: When guests are unsure what to order, guide them based on your expertise. #ServiceExcellence #GuestCare #ServerSkills #HospitalityLeadership
Service Standard: Turn mistakes into opportunities to wow your guests. #CustomerCare #ProblemSolving #ServiceExcellence #HospitalityLeadership
Service Standard: Anticipate guest needs before they ask. Great service is proactive. #GuestCare #ServiceExcellence #HospitalityLeadership #ServerSkills
Service Standard: Guests notice the small things—keep the table clean and organized throughout the meal. #AttentionToDetail #ServerSkills #ServiceExcellence #HospitalityIndustry
Service Standard: Body language speaks volumes—be aware of how you present yourself. #ServerSkills #HospitalityLeadership #CustomerCare #ServiceExcellence
Bartender Bible - One part sour, two parts sweet, three parts strong, four parts weak. #CocktailClassics #ServiceExcellence #BartenderSkills #BartenderLife
Bartender Bible - There is only one way to make a drink properly: the way the guest wants it. #CustomerFirst #BartenderWisdom #ServiceExcellence #BartenderLife #CustomerCare
Bartender Bible - Service is nothing more than empathy paired with common sense. #BartenderWisdom #CustomerCare #ServiceExcellence #BartenderSkills #HospitalityIndustry
Service Standard: Repeating back orders ensures accuracy and shows guests you’re paying attention. #ServerSkills #AttentionToDetail #HospitalityLeadership #ServiceExcellence
Service Standard: A tidy appearance reflects professionalism. Clean uniforms matter. #ServerSkills #ServiceExcellence #CustomerCare #HospitalityIndustry
Bartender Bible - Love it all. Shine your light. Turn up the music. #BartenderWisdom #HospitalityLeadership #BarSkills #CustomerCare #PositiveVibes #BartenderLife
Bartender Bible - Bartenders are customer service professionals, regardless of the ambiance. #BartenderWisdom #ServiceExcellence #HospitalityLeadership #BartenderSkills #BartenderLife
Service Standard: Always smile, even on tough days. A positive attitude goes a long way. #ServerSkills #HospitalityIndustry #CustomerCare #ServiceExcellence
Bartender Bible - If you get upset when someone stiffs you, they screwed you twice. Don't let another human ruin your day or control your emotions for a dollar. #BartenderWisdom #LeadershipInService #CustomerCare
Service Standard: Never interrupt a guest. Wait for the right moment to speak. #ServiceExcellence #CustomerCare #ServerSkills #GuestExperience
Service Standard: Know your specials and recommend them confidently. Guests value your expertise. #MenuKnowledge #ServerSkills #ServiceExcellence #GuestCare
Bartender Bible - There is no such thing as 'half mis en place.' #BartenderWisdom #OperationalExcellence #ServiceExcellence #BarLife
Bartender Bible - The hardest part about being a bartender is figuring out who is drunk and who is just an asshole. #BartenderWisdom #CustomerCare #ServiceExcellence #HospitalityIndustry
Bartender Bible - Never scoop ice with a glass. #BartenderTips #BarLife #ServiceExcellence #HospitalityIndustry #BartenderSkills #BarCleanliness
Bartender Bible - Fluffy orange juice is actually brilliant once you understand why. #BartenderWisdom #CocktailKnowledge #ServiceExcellence #HospitalityIndustry