Professor (Service and Relationship Marketing) Hanken School of Economics. Fulbright Alumni. At the intersection of #tech #customerexperience.Tweets are my own.
Helsinki, Finland
Joined April 2009
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Prof K Heinonen retweeted
Join us on Wednesday at the 2023 AMS Annual Conference for session of the @AMSReview/@ShethFoundation Doctoral Competition for Conceptual Articles (DoCCA). The winners will present their proposal starting at 13:30. Looking forward to seeing you! #AMSReview #DoCCA #AMS2023NOLA
Customers are increasingly #active and interact with different actors and resources in the %
#marketplace.This chapter explores customer-to-customer #interaction in service. #c2c researchgate.net/publication…
Consumer agency in #Wellbeing can be facilitated by smart #wearabletech. Read how in this #researchpaper.
#smarttech #wearables @servcollab @amaservsig
Congratulations to @hannutikkanen, @KEH75, and Annika Ravald (@Hanken_fi), winners of the Best Paper Award at the Journal of Interactive Marketing Workshop for the new special issue, "Information Technologies and Consumers’ Well-Being."
Check it out here:
doi.org/10.1177/109499682211…
Prof K Heinonen retweeted
Congratulations to @hannutikkanen, @KEH75, and Annika Ravald (@Hanken_fi), winners of the Best Paper Award at the Journal of Interactive Marketing Workshop for the new special issue, "Information Technologies and Consumers’ Well-Being."
Check it out here:
doi.org/10.1177/109499682211…
Customers are increasingly active and interacting with different actors and resources in the marketplace.This chapter explores how customers can be influenced by other customers present in the service setting. #OpenAccess #research available here: bit.ly/3ySSfmc
Numerous innovations emerged globally during the critical phases of the Covid-19 pandemic. We explored some of these innovations and coined the term imposed service innovation.
I am pleased to see that our article ”Reframing servi…lnkd.in/dFJAxM8N lnkd.in/dgvHVsy7
Open access #research: Ex situ value shifts attention to #travel and #tourism outside the standard boundaries of on-site experiences and travel destinations. It is an untapped opportunity for tourism providers.
doi.org/10.1177/004728752211…
Prof K Heinonen retweeted
Thinking about submitting to the ACDDA competition or writing a conceptual paper? Check out this webinar on how to craft research propositions provided by the authors of the 2021 AMS Review Best Paper.
📣We are happy to share this informative webinar on how to craft research propositions provided by the authors of the 2021 AMS Review Best Paper, Wolfgang Ulaga, Michael Kleinaltenkamp, Vishal Kashyap, and Andreas Eggert. youtu.be/fnWrYqvsKiE
Call for papers: Special Issue, J of Service Theory& Practice: Service-driven business transformation, ed. Kristina Heinonen, José Luis Ruiz-Alba Robledo David Sörhammar. DL:31.1.23 bit.ly/3CCj1Ch #cfp #research #business #transformation #disruption
Call for papers: Special Issue, J of Service Theory& Practice: The Bright & Dark Sides of Smart Service (Technologies), ed. Nicola Bilstein Alexander Henkel &Kristina Heinonen
DL: 1.12.22. bit.ly/3SF1GhG
#cfp #research #SmartTechnology #service
Prof K Heinonen retweeted
📢 Call for papers! The Journal of Service Theory and Practice is seeking submissions for its new special issue "The Bright & Dark Sides of Smart Service (Technologies)". Guest edited: Nicola Bilstein, Alexander P. Henkel & Kristina Heinonen @KEH75 #JSTP bit.ly/3HFsSI8
Prof K Heinonen retweeted
3rd ServCollab Ideation Workshop!
Zoom Link bit.ly/ServCollabOct7
Webinar ID: 964 8729 8088
Passcode: 111281
servcollab.org/post/3rd-serv…
It is a pleasure to chair the dissertation defense of Sebastian Schauman on Tuesday September 20 at Hanken School of Economics. Welcome to join, either at Hanken or online, to learn about consumers’ relations with market objects.
Dissertation title: Mea…lnkd.in/dSzK4FqN
It is an honor and pleasure to contribute to the global service community as co-chair for the @AMA_Marketing service group SERVSIG @amaservsig together with Sertan Kabadayi @FordhamGSB.
SERVSIG welcomes Kristina Heinonen as the incoming co-chair –
Linda Alkire's 4-year term as co-chair of SERVSIG has ended. Kristina Heinonen introduces herself in a wonderful welcome note. Read more here: bit.ly/3B6PcsE
We are accepting submissions to the special issue on service-driven business transformation. DM for more info. @EmeraldMkting @EmeraldGlobal @EmeraldOps @amaservsig #CFP #research
Special Issue "Service-driven business transformation" in the Journal of Service Theory and Practice. @KEH75 David Sörhammar and I are the Guest Editors. Submissions open on 1 october 2022 and Submission deadline is 31 January 2023. More information here: lnkd.in/d4QbwckE
Are you our new colleague? We are welcoming applications for Asst Professor and Assoc Professor at the Department of Marketing at @Hanken_fi School of Economics. #Join our team of active service researchers. #academicpositions #apply hanken.rekrytointi.com/paika…
Consider submitting to this special issue on smart service technologies. #smarthome #smartservice @amaservsig #cfp #callforpapers
📢 Call for papers! The Journal of Service Theory and Practice is seeking submissions for its new special issue "The Bright & Dark Sides of Smart Service (Technologies)". Guest edited: Nicola Bilstein, Alexander P. Henkel & Kristina Heinonen @KEH75 #JSTP bit.ly/3HFsSI8
Pleased to see that my 2011 published article is among the top5 most cited articles based on citations published in the last three years.
The article describes the differences in consumer use of social media and provides a tool f…lnkd.in/dUd7fi6B lnkd.in/d_en-Rkx
Prof K Heinonen retweeted
SERVSIG seeks possible conference hosts for the SERVSIG conference in 2024. Read more here: bit.ly/3JIj8xn
Prof K Heinonen retweeted
📢 Call for papers! The Journal of Service Theory and Practice is seeking submissions for its new special issue "The Bright & Dark Sides of Smart Service (Technologies)". Guest edited: Nicola Bilstein, Alexander P. Henkel & Kristina Heinonen @KEH75 #JSTP bit.ly/3HFsSI8
