Developer/Product Guy. Building @hirewithparam, an all-in-one recruitment automation platform for growing companies. 🚀 Previously built @stockroomio
India
Joined December 2009
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Reached the manager after multiple tries. Still no commitment. Flipkart Order ID: OD438919009348763100. @LGIndia I need the job sheet or a DOA inspection ASAP. Terrible experience with both LG and Flipkart.
What I've done: raised RNA261027081255, escalated (VCA261029035906) when nobody showed up, and got a call promising a fast resolution. Then a regional employee called only to say he won't do it and told me to contact his manager.
🌤️ Ashish Kumar Sahoo retweeted
URGENT🚨 I am looking for any updates on Mrs Nalini Patil & Mr Sanjay Patil who have last been traced till 8:25 AM on 26th Aug, near the Nepal side of Gyirong immigration office. They are from Mumbai& were travelling with Richa Tours@MEAIndia @CMOMaharashtra @nepaltourismb
Step 1 - take money for wifi installation
Step 2 - take customer data and do kyc
Step 3 - don't install WiFi and don't pickup phone
Good scam by @ACTFibernet @ACTFibernetHYD
PS: the service manager is someone called Lava Kumar
We just launched a new landing page for @tidyhireapp . ✨
URL 👉 tidyhire.app
Drop your feedback in the comments 🚀
🌤️ Ashish Kumar Sahoo retweeted
Are you an engineer turned founder?
Chances are you're falling into a common trap(I did, too).
Every engineer-turned-founder I've met, without fail, is passionate about building.
They're so in love with the building process that they try to inject every possible feature into their product.
They're itching to rewrite the app using the latest, shiniest web framework.
They are eager to build everything their customers ask them to build.
This approach has problems:
- The core value of your product gets blurred
- The critical "job-to-be-done" is misunderstood or even forgotten.
So how can we fix it?
- Focus on outcomes - how will a particular feature make your users' lives easy?
- Saying no to customers doesn’t mean you are not customer-obsessed. It could mean the complete opposite.
Next time, prioritise customers and their problems over building.
Much like my every journey, it might take time to learn this.
Can't agree more with this.
The last S in SaaS is as important as the first.
After a year of SaaS entrepreneurship, here's my key lesson:
For engineers turned entrepreneurs like me, it's easy to think your job ends when customers start using your software. But it doesn't.
The 'Service' in SaaS demands you:
- Deliver top-notch customer support
- Guide customers on using your product effectively, even if you think it's easy
- Develop industry-specific best practices
- Continuously enhance your product based on customer feedback
Yes, software matters - it must be secure, responsive, and user-friendly. But your product isn't a standalone entity; it's part of an ongoing customer relationship.
Customers aren't just purchasing a tool; they're investing in the entire experience and support you offer.